Its been well over a month and .......

Temporary Delay in Deposits
Unfortunately, due to an issue outside of our system, your deposits are not currently going through. Another team is actively working on a fix, but we don’t yet have a resolution date. We are so sorry for the inconvenience. In the meantime, please reach
out to us on the support forum if we can answer any additional questions or help in any way.

31/12/16 - MyVIP Star Rank 5 (Gold) - 19,000 Credits

I am gaining credits and still nothing ... I find it hard to believe that its an issue outside your system ... isn't xbox and everything to do with it all reside within Microsoft? I know you are probably dealing with a tremendous amount of issues but it
can't be the first time my issue has risen and should have a resolution.

Its been nearly 2 months and nothing ... is there no time indication of when it will be resolved or even a little feed back to tell me that your actually progressing with the issue?

Regards

Peter

:)

 

Another tenure issue thread

well its been over a month with no fix.......guess no one cares

 

It's been over a month...

I have been waiting for my 12 month code to be refunded to me, I was originally told it would take 2 days TOPS to get that code to me. Now it has been OVER a month and about 4 phone calls later, and a lady told me about a week and a half ago it would be
just a couple more days, if that even. I am getting so fed up with this! This is outrageous! It was your guys' mess up to begin with, and I, the consumer, have to pay for it by being out of Gold for over a month. I have been a paying customer, non stop, for
4 years.

I really despise Microsoft as a whole right now. I would have to say that this is the most disappointed I have been in anyone's customer service, EVER. I don't want to talk to you guys ANYMORE. Just give me my freaking code.

 

Hello VoDkA PeTey,

There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
As mentioned in your error message, this is an issue that we are working on resolving with another team, since we are not able to fully access the database containing billable account information. While we have seen some recent positive progress on the issue,
at the moment, we have not received a estimate on when this problem will be fully resolved. Again, we apologize for the inconvenience.