It's been like 4 days that I can't play something I digitally purchased...

Tlokez · Nov 6, 2018

Whats up with you guys its been like 4 days that i can't play my game. I have the same profile that i purchased the game with. Dont have no other. So whats up with this annoying message that keeps telling me to sign in to the account i purchased the game
with? On top of that troubleshoot i already did every single thing i even confirmed it with a representative. You guys are quick to charge though.

:)

sweetpea206 · Nov 6, 2018

Fallout 3 code not received

I purchased fallout 4 on my Xbox One digitally on Monday before release and I still have not received my fallout 3 code. Everything I've read said I should have it in 7-10 days but it's been 10 days. Please assist.

Giengtheh00k · Nov 6, 2018

Fallout 3 code from Fallout 4 preorder

I purchased Fallout 4 preorder on my Xbox digitally. It has been 11 days and I have not recieved my code yet.

ThorX360 · Nov 6, 2018

Hi,

did you follow all these steps?

Xbox One Game Won’t Start | Xbox One Game Freeze

Darkwolfecze · Nov 5, 2018

Try also power-cycling your console. Maybe it helps. Also try to remove the account from your xbox and add it again.

Darkwolfecze

Try also power-cycling your console. Maybe it helps. Also try to remove the account from your xbox and add it again.

ThorX360

Hi,

did you follow all these steps?

https://support.xbox.com/en-US/games/troubleshooting/game-freeze-solution

WoolDock4

I don't think GAME will last much longer I can't see people queuing up at a midnight release in the cold for something like COD when they could purchase it digital and play it straight away while it's downloading

XBF Eladio M

Hey Imagine

Thank you for taking the time to post this on the Xbox Forums. We understand that you are experiencing difficulties with being able to launch a game on your console.

Are you able to verify via your
Order history that the game was purchased on your account? If you can see it there, there is a possibility you may have an alternate version installed on your console and via the link on that site, you may be able to install the correct game onto your console
remotely.

Additionally, did you receive any email confirmation on your refund status? There has been a notification up that states that the

refund processing is being delayed. There is a chance that your refund is being affected by this.

Go ahead and verify this info for us and we should be able to provide additional troubleshooting steps, if any are available, to assist you further on this matter.

Archangel676

If this hadn't happened before I would chalk it up as a mistake, but this isn't the first time something I purchased digitally vanished from my purchase history, therefore blocking me from accessing my purchase. When I try to contact microsoft it looks
like I never made the purchase and all my proof had been deleted. Its usually with games I no longer play. Maybe it shouldn't go down as a purchase but as a rental, then when it disappears off customers accounts after a couple of years they are not confused
and upset. As an accountant, I'm not likely to mistakenly purchase something and play it for a couple of years, and then come to you wondering why its no longer there. The mistake is on microsoft and I won't ever make a digital purchase again.

It's been like 4 days that I can't play something I digitally purchased...