It's been 4 weeks my custom xbox controller from xbox design lab hasn't shipped yet!

Do you mean a Design Lab controller? Those can take 2-3 weeks to ship since they're customized. So it's normal it hasn't shipped after 6 days.

Hi SHIZHEN, my name is Jhon, and will be a pleasure help you

According to the Xbox Design Lab website, the estimated shipping time for a custom Xbox controller is 3 to 4 weeks. However, shipping may be delayed due to supply problems or other reasons.

If it's been more than 4 weeks since you placed your order and you still haven't received a shipping confirmation email, you can try the following:

Check your order confirmation email. The email should include a tracking number that you can use to track your order.

Click here: https://xboxdesignlab.xbox.com/sales/order/history

Contact Xbox customer support. You can do this through the Xbox website.

Click here: https://support.xbox.com/contact-us

When you contact customer service, be sure to provide them with the following information:

-Your name and email address
-Your order number
-The date you placed your order

Customer service should be able to help you track your order and, if necessary, initiate a refund or replacement process.

For your reference, I have included some links where you can find more details about the solutions I suggested.

https://xboxdesignlab.xbox.com/#anchor-faq

https://support.microsoft.com/accou...-f48b-2394-8596f415072b#ID0EBBH=Subscriptions

Please note that this is a public forum where we are just players like you trying to help others. We are not Microsoft employees.

I hope this helps! Please feel free to ask if you have any further questions or need additional clarification.
Jhon

Do you mean a Design Lab controller? Those can take 2-3 weeks to ship since they're customized. So it's normal it hasn't shipped after 6 days.

it is. Thank you very much !

Because design lab controllers are custom made, they take 2-3 weeks to be shipped.

Since Design Lab controllers are customized, it takes about 2-3 weeks for them to be made before they are shipped.