its about a game i preorderd but havent goten access to all content in such game

Discus and support its about a game i preorderd but havent goten access to all content in such game in XBoX Sales and Promo to solve the problem; the game in which i refere is state of decay 2, i preordered the game on its ultimate edition so i can have all which it offers but upon seeing all... Discussion in 'XBoX Sales and Promo' started by K Reaper 117, Nov 14, 2018.

  1. K Reaper 117
    K Reaper 117 Guest

    its about a game i preorderd but havent goten access to all content in such game


    the game in which i refere is state of decay 2, i preordered the game on its ultimate edition so i can have all which it offers but upon seeing all which the ultimate edition has to offer ive noticed that even tho i bought the preorder such game as it is
    it still ays i dont own the ultimate edition which instead says i own the standard edition

    so in which means i dont own all the cotent which the ultimate edition has to offer

    what im trying to say is give me my state of decay year one survival edition which is listed as the content you should recive if you own the ultimate edition of such game that state of decay 2 is which i preordered so i shuld have all content

    so please if it is possible fix this issue ive had

    :)
     
    K Reaper 117, Nov 14, 2018
    #1
  2. xxtraumatizexx
    xxtraumatizexx Guest
    DARK SOULS CODE

    HI I PREORDERD DARK SOULS 3 AND HAVENT RECIEVED THE CODE FOR DARK SOULS 1....ITS BEEN 10 DAYS
     
    xxtraumatizexx, Nov 14, 2018
    #2
  3. Mech Dezigner
    Mech Dezigner Guest
    The Division Beta no access

    i preorderd the division and do not have access to the beta
     
    Mech Dezigner, Nov 14, 2018
    #3
  4. M3tal Daz3
    M3tal Daz3 Guest

    its about a game i preorderd but havent goten access to all content in such game

    M3tal Daz3, Nov 14, 2018
    #4
  5. Nuck-Chorris
    Nuck-Chorris Guest
    Make sure everything is showing up on your order history. If so, get in touch with Xbox Support and have them look over your game licenses.
     
    Nuck-Chorris, Nov 14, 2018
    #5
  6. MightyQuinn75
    MightyQuinn75 Guest
    Hi double check your order history to make sure you did order the ultimate edition and was charged for it. Then you will need to contact Xbox Support to discuss with
    an agent. Either via web chatbot request a call back. They are the only people that can access your account details.
     
    MightyQuinn75, Nov 14, 2018
    #6
  7. XBF Esteban R
    XBF Esteban R Guest
    Hey there K Reaper!

    Sorry to hear that you're dealing with this issue when trying to download that DLC for State of Decay.

    If it's not recognizing that you had purchased the Survival Edition, then the first troubleshooting step that I would suggest would be for you to remove and then redownload your profile as outlined on our support page entitled

    How to add or remove a Microsoft account on Xbox One.

    If that does not help your console load up everything the way that it's supposed to, then I would next try following the steps he on

    Troubleshoot game or app installation problems on Xbox One    .

    If and when you get a chance, give those pages a look through ,those steps a shot, and let us know how that helps in resolving the issue.

    Thanks
     
    XBF Esteban R, Nov 6, 2018
    #7
  8. M3tal Daz3 Win User

    its about a game i preorderd but havent goten access to all content in such game

  9. MightyQuinn75 Win User

    its about a game i preorderd but havent goten access to all content in such game

    Hi double check your order history to make sure you did order the ultimate edition and was charged for it. Then you will need to contact Xbox Support to discuss with
    an agent. Either via web chatbot request a call back. They are the only people that can access your account details.
  10. XBF Steven R Win User

    its about a game i preorderd but havent goten access to all content in such game

    Hey there K Reaper!

    Sorry to hear that you're dealing with this issue when trying to download that DLC for State of Decay.

    If it's not recognizing that you had purchased the Survival Edition, then the first troubleshooting step that I would suggest would be for you to remove and then redownload your profile as outlined on our support page entitled

    How to add or remove a Microsoft account on Xbox One.

    If that does not help your console load up everything the way that it's supposed to, then I would next try following the steps he on

    Troubleshoot game or app installation problems on Xbox One    .

    If and when you get a chance, give those pages a look through ,those steps a shot, and let us know how that helps in resolving the issue.

    Thanks
  11. Nuck-Chorris Win User

    its about a game i preorderd but havent goten access to all content in such game

    Make sure everything is showing up on your order history. If so, get in touch with Xbox Support and have them look over your game licenses.
  12. VaniLLAFAce315 Win User

    Quantum break havent received ANY pre order codes

    my co worker and i both preordered Quantum Break at about the same time. he has received ALL of his preorder bonus content and i havent received a single game code.. its been more than 10 days now. thanks.
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its about a game i preorderd but havent goten access to all content in such game

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