It won't let me in my account

hey there

Is giving you any code of error??

If yes could you please post it here... so we can see how to help you

Bye

isn't my original one. CaptainMerica78 is my old account and I want it back

I'm having thebsame problem but I tried both the emails that my profile could of been linked to and both emails made two different cameras.

Hey SlateDegree1503! Gamertags are attached to one Microsoft Account only. Do you have another email address that you used for the original account, possibly a different email provider (Outlook, Gmail, Yahoo)? Double check and let me know!

Hello there @NICKHAUER, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support. I am sorry to know about the freezing situation, but I want you not to worry about it because I am here to help you out! I believe your console might need either a network reset or just a system refresh. I
would like you to go through the following steps to clear your Mac address and perform a quick power cycle:



Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.



If even after going through the previous troubleshooting steps the same situation is recurring, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then
restart your console.



Another thing you should check is your NAT type. I would like you to check your NAT type if open because that could sometimes interfere. to check for the NAT type you can follow the steps below:



Settings > Network Settings > NAT type => It should be open.



If the NAT type is not open, you will need to open some ports with your internet provider. These ports must be open for Xbox Live to work: Port 88 (UDP) Port 3074 (UDP and TCP) Port 53 (UDP and TCP) Port 80 (TCP) Port 500 (UDP)
Port 3544 (UDP) Port 4500 (UDP).

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :



Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.



Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you
to sign in to the account.


Kind Regards
Stay safe, and happy gaming!