" IT should be approved in a bit."

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.

I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Ryan

If you ask to the parent / family organizer to look their account order history

https://account.microsoft.com/billing/orders

Are they able to see your purchase? or nothing yet?

And, the parent has been charged for this transaction or not yet?

it is on the transactions page, but not for microsoft and it still hasnt showed up in my game library or even showed i have bought it

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

Good evening

Can you see the purchase here?

https://account.microsoft.com/billing/orders/

If you can see it, make sure you purchased the correct version for your xbox, and try the following

Excluding profile:

It is easy to remove a Microsoft account from Xbox One console as it is not necessary to sign in to the account. See how:

Press the Xbox  button to open the dashboard.

Select System > Settings > Account > Remove Accounts.

Select the account to be removed, then select Remove to confirm.

When finished, select Close.

Clearing the cache:

Turn off your xbox, remove the source/cable from the socket and leave it like that for 2 minutes, then you can turn it on.

adding the account:

You can add your Microsoft account to any Xbox One console. See how:

Press the Xbox  button to open the dashboard.

Select your gamerpic in the top left corner of the screen, scroll down and select Add New.

Enter the email address of the Microsoft account you want to add and select Enter.

Important Do not select Get a new account unless you want to. By selecting this option, you will create a new Microsoft account. If you've forgotten the email address associated with your Microsoft account, see Lost Account Solution.

Enter the password for the Microsoft account you want to add and select Enter.

Read the Microsoft Service Agreement and Privacy Policy and select I Agree.

Follow the steps to configure Sign-in and Security Options to add your Microsoft account to your Xbox One console.

if he didn't show the purchase, he didn't complete the purchase on this account.

It is not showing the purchase in the transaction page but when we try to re buy it, it shows the same message that its been showing for 4 days now, which is “it looks like this has been approved, it should get added in a bit.” So theres no way i can buy it because it keeps showing this message when i try to