It says "The Person who bought this needs to be signed in" and I can't launch my games.

Discus and support It says "The Person who bought this needs to be signed in" and I can't launch my games. in XBoX Accessibility to solve the problem; Topic. Whenever I try to launch a game like Overwatch I directly get a message that says "The Person who bought this needs to be signed in", with a few... Discussion in 'XBoX Accessibility' started by Yas Z1, Apr 1, 2023.

  1. Yas Z1
    Yas Z1 Guest

    It says "The Person who bought this needs to be signed in" and I can't launch my games.


    Topic. Whenever I try to launch a game like Overwatch I directly get a message that says "The Person who bought this needs to be signed in", with a few options like "See in Microsoft store", "Cancel" and "Launch Troubleshooter".

    This is very annoying. It says online I have to make my Xbox my home Xbox to fix it but the checkmark won't appear when I press on that option!

    :)
     
    Yas Z1, Apr 1, 2023
    #1
  2. Tommy O'Hara Win User

    It says "The Person who bought this needs to be signed in" and I can't launch my games.

    Can this be a disabled setting if there is multiple accounts

    (Example: Bought "Jurassic World Evolution 2" on my account, but 1 DLC the "Dominion Biosyn Expansion", was bought on my brothers account, NOTE: I originally had an XBOX One and this issue did not persist until getting the XBOX Series X, now whenever I want to play JWE2, I have to log into my brothers account and switch back to mine to activate its ownership, another note, my family bought the DLC a few days after release and we JUST got back from Tenerife, so it was 20:00 local time, and it was a busy night, my brother had a friend over to practice for a school talent show and I was very tired so I just picked an account and bought it)
  3. Yas Z1 Win User

    It says "The Person who bought this needs to be signed in" and I can't launch my games.

    Hi Rostom,

    After I tried to remove the account it wouldn't do anything when I pressed +Add New.

    Luckily your last solution to reset the console worked and I'm now able to launch the games!

    Thank you so much for your kind help!

    Yas
  4. Yas Z1 Win User

    It says "The Person who bought this needs to be signed in" and I can't launch my games.

    Hi Rostom!

    I have an Xbox Series S. The issue occurs with all my games not just Overwatch!
  5. Rostom L Win User

    It says "The Person who bought this needs to be signed in" and I can't launch my games.

    Perfect! You're very welcome. I am glad that everything is working now.

    Thank you for your patience and time here in the community.

    Take care!
  6. Rostom L Win User

    It says "The Person who bought this needs to be signed in" and I can't launch my games.

    Thanks for confirming. Please confirm on your account order history https://account.microsoft.com/billing/orders/ if your game orders are being shown there as completed. That is to verify that you owned those games digitally under the current account you're using. Once checked, visit https://account.xbox.com/Profile to confirm if the account is linked with your correct Xbox profile.

    If everything is on the right account, let's re-add your account.

    Note: Before doing these steps, please make sure that you know exactly the email address linked with your gamertag and the password to it so you can add the correct account again.

    1. Remove account:
    Press the Xbox button to open the guide. Select System > Settings > Account > Remove accounts. Select the account that you want to remove, and then select Remove to confirm. When you're finished, select Close.

    2. Power cycle:
    Press and hold Xbox's power button for 10 sec. Unplug the power supply for 30 sec. Plug it back in and turn it on again.

    3. Add account:
    Press the Xbox button to open the guide. Select your gamerpic in the upper-left corner of the screen, move all the way down and select Add new.

    Enter the email address for the Microsoft account that you want to add, and then select Enter.

    If that doesn't work, I suggest that we perform a factory reset.
    Press the Xbox button to open the guide.
    Select Profile & system > Settings > System > Console info.
    Select Reset console.
    On the Reset your console? Please choose “Reset and keep my games & apps”
Thema:

It says "The Person who bought this needs to be signed in" and I can't launch my games.

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