It says my name is still the name that it was before I bought a new one

Discus and support It says my name is still the name that it was before I bought a new one in XBoX Accessibility to solve the problem; It says my name is the one that I used to have but I have a new one now and it says my name is the name that my old one was this is making me upset... Discussion in 'XBoX Accessibility' started by carterlinden, Oct 19, 2019.

  1. carterlinden
    carterlinden Guest

    It says my name is still the name that it was before I bought a new one


    It says my name is the one that I used to have but I have a new one now and it says my name is the name that my old one was this is making me upset because I paid money to change it and it won't change this is makin me very mad

    :)
     
    carterlinden, Oct 19, 2019
    #1
  2. StuartATrueRed Win User

    It says my name is still the name that it was before I bought a new one

    It can take upto 72 hours before a gamertag is changed. If by then the change has not happened, then contacting Xbox Support would be your best option so they can sort it out for you
    support.xbox.com/contact-us
  3. Ironwilled Win User

    It says my name is still the name that it was before I bought a new one

  4. ThisGameIsSucky Win User

    It says my name is still the name that it was before I bought a new one

    Hey! Don't get upset about it, this is a normal thing. If a change doesn't happen instantly for your Gamertag after being purchased (this also applies to Gamerpics too), it will normally happen anywhere from 1 hour to 24 hours later. Sometimes all it needs
    is a little bit of time. You should also do a hard restart/power cycle on the console, normally that helps it out. Make sure you also try removing the profile and reading it like the other user suggested.

    You should go online and view your purchase history to make sure the purchase went through as well just in case! If after around 24-48 hours have passed and it still hasn't changed, you should either contact support or request a digital service refund. You
    shouldn't have to do that though! Don't purchase another Gamertag change until you wait and get a refund, if support can't help you... if it doesn't change in the next day or so.

    Here's the link for the refunds.

    https://support.xbox.com/en-US/billing/xbox-subscriptions/digital-goods-subscriptions-refund
  5. SeductiveKat Win User

    Changing gamer tag

    It's Says i do not have one But i have Never Changed my name but i have Made a new profile before and the one i want to change is not my 1st profile can i still change it ??
  6. RhinoBlizzard Win User

    Reporting abusive players

    what i meant to say was changing you name does nothing

    example : my one friend changes his name all the time but hes still on my friends list only with the new name
Thema:

It says my name is still the name that it was before I bought a new one

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