it says my account is already active when i try to sign in

Hi there bjc2011,

Thanks for reaching out! I'm sorry to hear about the issue you may be experiencing with your Microsoft Account. I wouldn't recommend to factory reset the console. The process will log you off all your Xbox Profiles on the console.

• Are you able to sign in to the
  Xbox website?

Try this troubleshooting resource:

• Recover your Microsoft account

Hope this helps. Let us know.

I say that I have already used the game before and if I can use my Xbox account email and password but it says that no fortnite account is on it but when I go to link my account to Xbox live, it says that there is an account that is already signed in

I try to log in to mincraft on my ps5 and i used the same email that i have used on my ps4 and when i try sign in it says "oops! Looks like the account is already connected please sign in woth the previous connected microsoft account and i used the same email and it is still not working

I'm having the same problem. I can get online. My avatar shows I'm signed in but when I go to the store (Minecraft) it says I need to create an Xbox Live account. When I go to Xbox Live signup it says I'm already signed in. When I try to create an account
using my Windows and Xbox Live account info it says the credentials are already being used (by me).

Part of the problem I'm having is when I'm signed in with the Avatar, I don't know if that's the windows live account or the Xbox live account or something else. I doesn't say, which is not helpful. I can log into both windows and xbox live on my computer.

How do I associate my gamertag with my Xbox avatar? Or, if that's not the issue, how do I resolve this?

Hi Doe John69,

We haven't heard from you for 72 hours, so we assume the issue has already been resolved. We will not monitor this thread going forward, so if you need further assistance, click this link to create a new thread to discuss these issues. Create a new question or start a discussion (microsoft.com)





Thank you for your understanding.

Kind regards,



Xbox Forum Moderator

Microsoft Community