It says I needed to post here if my info is correct to get my pending points awarded.

Discus and support It says I needed to post here if my info is correct to get my pending points awarded. in XBoX Rewards & Social to solve the problem; I'm not sure why. I hope this fixes the problem. 328ac9e6-e004-45e6-9b5c-acca2fd62c40 Discussion in 'XBoX Rewards & Social' started by Fred Kang, Dec 15, 2016.

  1. Fred Kang
    Fred Kang Guest

    It says I needed to post here if my info is correct to get my pending points awarded.


    I'm not sure why. I hope this fixes the problem.

    :)
     
    Fred Kang, Dec 15, 2016
    #1
  2. ABAxKarma
    ABAxKarma Guest
    Account info Correct.

    Says I should post here if my info is correct wich it is.
     
    ABAxKarma, Dec 15, 2016
    #2
  3. K_Alex1
    K_Alex1 Guest
    Points not depositing

    My points haven't deposited in about a year and a half. It asks me to update my billing information, but all of my info is correct. It says if the info is correct then to post here on the forums.

    Please help. I purchase a lot of movies and games on Xbox Live and would love to be able to use my points again.

    This is my 3rd time posting in the forums about this.
     
    K_Alex1, Dec 15, 2016
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    It says I needed to post here if my info is correct to get my pending points awarded.

    Hello Fred Kang,

    After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. Since this issue is currently being caused by a
    database not under our control, we have escalated the problem, and it is currently being worked on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for
    your patience while our other team works on a solution.
     
    XBLRewards8, Dec 19, 2016
    #4
  5. XBLRewards8 Win User

    It says I needed to post here if my info is correct to get my pending points awarded.

    Hello Fred Kang,

    After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. Since this issue is currently being caused by a
    database not under our control, we have escalated the problem, and it is currently being worked on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for
    your patience while our other team works on a solution.
  6. CursedFrogurt37 Win User

    Xbox live rewards

    There's a breakdown of your points on the reward site. First tab is points awarded, those should all show a date that tells you when they were deposited. Pending points will accumulate until you get to 100+, then they are awarded on the 15th or 30th of the
    month. If you go here http://rewards.xbox.com/faq/ and click on My Rewards, there's some great info under the Rewards section.
  7. Emmit Fitzhume Win User

    Gold points

    If you read through the Terms and Conditions, there is a statement in there that says any points that you may have triggered will appear as pending once it is verified and could be posted to your balance in at least 45 days. This is under the Program Limit
    section:

    "4. It will take up to 96 hours after Enrollees perform point earning activities for their corresponding Microsoft Points to appear in the Enrollee’s Account as "pending". An Enrollee needs 100 or more "pending" Microsoft Points before the Microsoft Points
    will be converted to "awarded". Once an Enrollee has 100 or more "pending" Microsoft Points, it will take up to 45 days for such Microsoft Points to appear in the Enrollee's Account as "awarded". Sponsor reserves the right in its sole discretion to award
    Microsoft Points at a later date if additional time is needed for any reason. Microsoft Points in an Enrollee's Account as "pending" cannot be redeemed until they appear in the Account as "awarded".

    So please be patient and keep checking your rewards page from now and than. I'm sure they will show up in pending eventually.

    If you have any other questions about this, just shot out.
  8. I GETHSEMANE I Win User

    XBL REWARDS POINTS PENDING

    Sorry preacher but that isnt the case, my points awarded to date are 810 and points pending is sitting at 110 still, the last awarded date is 02/03/13 and the last pending date was 07/31/13 :(

    Undead, I'll give that a try see where it gets me and get back to you :)
  9. Jolly Buccaneer Win User

    Have not got reward points

    You should receive an email about a pending amount, the reward points are not awarded until you have amassed over 100 MS points and then it can take about 15 days to get them. If you have more than 100 points pending you should be awarded them by the end
    of the month. Please let us know if this is not the case, if you have been waiting for more than 30 days for your 100+ pending points to post. Or keep us posted if you do not get any email about it from the rewards program.
Thema:

It says I needed to post here if my info is correct to get my pending points awarded.

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