It said I don't have game pass when I still do and it also said I don't have any any...

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

good evening

Unfortunately this problem has been occurring for several days, and many users have been complaining about this problem, unfortunately it can only be repaired directly on the servers, and we are waiting for Microsoft to fix it. No procedure performed at your residence will be effective in this case.

Rest assured, I know how frustrating this can be. I understand.

Thanks, sorry I didn't mean to jump at you by any means

It's 8 years old, so no warranty luck

I have tried this many times-- I never get anything on the screen

Technically it wasn't the update that did this, maybe during the update process the console may have shut down by itself, or the internet connection may have dropped, a number of things can lead to this. Unfortunately, I'm just a community member and player like you, I know this can be frustrating, but the only way to solve this problem is by performing the factory reset procedure or updating the console offline, I know this doesn't solve the problem it will be necessary lead to repair as said.

If your console is still under warranty, you can repair it at no additional cost. You can check these instructions at the link below.

https://support.xbox.com/en-us/help/hardware-ne...