It is not loading my online friends, not letting me see group posts or make one, it won't...

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

Currently, there is an ongoing service alert which is why you're experiencing the said issue. Don't worry because there is no problem with your account and this is already being worked on.

For more information and for you to track down the outage please check this link: https://support.xbox.com/xbox-live-status

My Xbox is loading my friend account but his account is expired. I want to make a new account but it won't let me do anything but restart.

I'm having the same issue today. It won't give me an option to connect to xbox live. My network connection tests are all good. I can see my friends online. It won't load my messages. It won't let me play multiplayer games(i.e. The Division Beta, Destiny,
etc.) I know it's not my internet because I'm on my phone using my wifi to type this out.

Hi, Stan. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

Please try the following steps one at a time to resolve the issue:

Solution 1: Do a power cycle to clear the cache of the console

1. Turn off the Xbox console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.

2. Unplug the console's power cable. Wait 10 seconds.

Important Be sure to wait 10 seconds. This step resets the power supply.

3. Plug the console power cable back in.

4, Press the Xbox button on your console to turn on the Xbox console.

Solution 2: Set up manual DNS settings on your console.

1. Please go to Settings > Network > Advanced Settings > DNS settings >> manual

2. Primary DNS: 208.67.222.222

3. Secondary DNS: 208.67.220.220

Hey there -

What games are you trying to play together? Do you get any error messages or codes (XBOS-0000 or 0x00000000) that you can provide us with? Are you playing from the same location? It sounds like you guys may be experiencing some NAT issues but we need more
information in order to determine this.

Keep us posted!