IT Help Desk?

As our mate said, it seems to be the name of your profile. You can change this using this link.

https://account.microsoft.com/profile

I also recommend deleting the image because your email appears and someone with bad intentions can use it against you.

looks like your profile name, your actual name has been changed to that, you may need to venture into the Xbox profile online or Microsoft account profile and see what it is set as.

I'm Samy an independent advisor and I'll be helping you

How are you?
Could you post some images about this so we can better understand the problem? Just don't put any personal information with the images.

[mod removed - personal information]

this is the issue, I have no idea how it got there or why Microsoft has MY profile as an IT HelpDesk.

I found this information on the Rockstar website, hope it helps

Question: I downloaded L.A. Noire from the Xbox Live Marketplace/PSN but it only contains the first two sets of cases. How can I play the rest of the game?

Answer: The initial download after purchase contains both the Traffic and Patrol desks (6.67GB). The additional three desks are downloaded separately through the in-game marketplace – Arson desk (1.13GB), Vice desk (915MB) and Homicide desk (1.71GB). The
L.A. Noire game and the additional desks will only be playable with the initial download installed. All three additional desks can be downloaded at any point from the in-game marketplace, allowing for easier hard drive space management.