It has been 10 days since I pre-ordered Fallout 4 and my Fallout 3 code hasn't come through

Hi, it has been over 10 days, and i still have not received my fallout 3 code for digitally pre-ordering fallout 4.

Any help would be much appreciated;

According to Bethesda,

• If you Pre-order Fallout 4 as a download through the Xbox Store, Microsoft will send you a code within 7-10 days to download The Xbox 360 version of
  Fallout 3.
• Pre-order Fallout 4 at retail, and you'll receive the
  Fallout 3 download code when you pick up your physical copy of
  Fallout 4.

If you pre-ordered Fallout 4 and haven't received a code for Fallout 3 on Xbox 360 after 7-10 days, drop a post over in our Xbox One Promotions & Special Offers forum and let us know and we'll be able dig up your code if we can verify that Fallout 4 has
been pre-ordered.

Edit: For clarification, we only have visibility on Fallout 4 pre-orders through the Xbox Store. If you pre-ordered from a different retailer, we suggest that you reach out to them to inquire about how Fallout 3 will be distributed.

and check out this thread
forums.xbox.com/.../2084187.aspx

It will take about 7-10 days after your Fallout 4 pre-order to receive a code for Fallout 3. Hope this helps.

I pre-ordered Fallout 4 on November 1st, 2015.

It has been more than 7-10 days.

Still no Fallout 3 key.

And no Support reply either, FANTASTIC.