It doesn't let me change my gamer picture to a custom one

I believe it has to be done on Xbox.com. I have a friend who has a custom pic.

It would not let me change my gamer picture like the one when people click on you profile the see your gamerpic yea that

Many people have been having trouble with custom gamerpics lately, which might indicate an issue on Microsoft's end. The only thing anybody can do is wait it out. Give it at least 24 hours. If you still don't see your new gamerpic, try uploading it again.

[quote user="thiennguyen8199"]

hello there

doesnt your personal picture and gamerpic pretty much the same thing? so when changing it shouldnt it also change too?

[/quote]

That's what I'm trying to figure out, why my personal picture doesn't change when I change my gamer picture. I read somewhere that your personal picture was visible to yourself and friends only and your gamer picture was what showed up to all others (obviously
if they are the same picture, everybody sees the same thing). My dilemma is that when I go to change my gamer picture, I have to then repeat it for my personal picture (right below the gamer picture option on your profile in dashboard). For most people, changing
your gamer picture automatically changes your personal picture, but not for me... and I'd like to know how to fix that.

You should work with support on finding out what is wrong with your account. https://support.xbox.com/contact-us