It been over a week and I never received my refund

Hello, how are you? My name is Matthew. I'm an Independent Advisor and I'll be glad to help you today.

First, welcome to the Xbox community. Instructions on how to request a refund can be found at the link below.

https://support.microsoft.com/en-us/account-bil...

- If you are unable for some reason, you will need to contact support, you may be contacting them by following the instructions below.

Visit the website: https://support.xbox.com/en-US/contact-us

Click on contact us

Or

Ask an agent a question

- Describe the problem you are having, if you are going to use the ask a question to an agent option, to get redirected faster to a real person, enter the term 'talk to agent' and then choose the categories of your problem.

- Choose to get a callback or talk to one of the community gamers, you will be redirected to the right sector

*Thank you in advance for contacting.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Damien, you have already received a refund department response saying that your refund has been approved, if yes, there are two possibilities.

If your purchase was made with microsoft account balance it quickly returns to your account.

However, if you used a credit card, Microsoft refunded the amount to your card within 72 hours, but because it doesn't have access to financial transactions from financial entities, it may take more than 30 days to appear on your invoice because of your credit card billing cycle.

Hey Loren. It’s been about 2-3 weeks and I haven’t received my refund though it had been approved since I filed for the refund.

Hi Cherri! My name is Darhlene and I’m here to assist you.

Since it has been over a week and you haven't received your refund, I strongly suggest that you will need to contact your bank to follow up on the refund process.

Kind Regards,
Darhlene

Hi J, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

Once the refund has been approved and already stated as "refunded" on your order history (https://account.microsoft.com/billing/orders), it will now depend on your bank on when they will credit back the money but it usually takes 5-7 business days.

Since it's nearly 3 weeks, kindly validate if it's showing as "refunded" on your order history in that way you can reach out to your bank to validate.