Issues with xbox series x games, store, party chat and some other problems

Hi!

Thanks for the link but it only covers if you have issues with the PC-version unfortunately.

I have just got confirmation from a gamer friend that the game works without issues on his Xbox One X.

So, it seems that this zooming issue is restricted to the Series X for some reason.

I have never experienced this with any other game ever so it is not a TV problem either.

This, in other words, should be totally possible to trouble shoot / try out by the Microsoft Support Xbox team on a Series X console to try to replicate the issue. How do I get them to do that? Support chat?

I just find it baffeling that no one else seem to have discovered this. Is it really that few that have played this particular game on the Series X?

Hashbrown, I have the same setup with my xbox series X, do you have any issues with party chat and game volumes or echoing in the party chat? Do you have any idea if I can alter audio settings for the mic through my computer?

Hi Trueno86,

Welcome to the forums, sorry you're experiencing these problems with the game.

This seems like a strange issue, but i have done a bit of research on this as its not happening to me on my Xbox one X and Xbox OG.

It appears to have something to do with the party chat, and specifically the Party chat overlay. There have been suggestions to turn the overlay off, or attempt to play without party chat.

But this error doesnt seem to be xbox specific as there are also PS and PC gamers also experiencing similar issues, which means its the game, and not the console.

If you're experiencing this same issue on all of your other games on your console, then the console may be damaged/faulty and may need a repair. If its only Call of Duty, then its clearly the game, and not the device.

Hopefully attempting to try the game without being in a party, or with having the party chat overlay off helps the problem for now till the fixes are applied to the game.

Everywhere (including all games even series x games show the new gamertag but in parties/chat, on the homescreen, in the xbox app, and in the system menus show the old one.

Hello Holly L, My name is Khaji I am the independent advisor and I will be happy to help you today.

If you're experiencing audio problems in Tom Clancy's The Division, here are a few troubleshooting steps you can try:

1. Ensure that both you and your friend have the correct audio settings enabled for Xbox Party Chat. On the Xbox Series X, go to the guide menu by pressing the Xbox button on your controller, navigate to the party tab, and check the party chat settings. Make sure the audio settings are set to "Headset & Speakers" or "Headset Only" to ensure that you can hear each other.

2. Confirm that your headsets are fully compatible with the Xbox Series X. While they may have worked fine previously, it's possible that they may have compatibility issues with the new console. Check the manufacturer's website or product documentation to ensure that the headsets are compatible with the Xbox Series X and that any required firmware updates have been installed.

3. Try different headset configurations to isolate the issue. For example, you can try connecting your headset directly to the Xbox controller instead of using wireless functionality or vice versa. Additionally, you can try using a different pair of headsets to see if the problem persists. This can help determine if the issue is specific to your headsets or the Xbox Series X.

4. Perform a full power cycle of the Xbox Series X. Hold down the power button on the front of the console for about 10 seconds until it fully shuts down. Afterward, unplug the power cord from the back of the console, wait for a few minutes, then reconnect the power cord and turn on the Xbox again. This can help clear any temporary software glitches that may be affecting the audio.

5. Ensure that both you and your friend have stable and reliable internet connections. Poor network connectivity can sometimes cause issues with voice chat. Consider running a network connection test on the Xbox Series X to check for any potential issues.

6. Try testing the voice chat functionality with other games or apps on the Xbox Series X. This can help determine if the problem is specific to Tom Clancy's The Division or if it's a broader issue with the console or headsets.

Thank you very much for your patience and understanding! If you need anything else, do not hesitate to contact us again.