issues with xbox one control port for headset

Hi CoolBaz5000,

Thank you for coming to the forums. There have been reports of third party headsets not being detected when plugging in through the 3.5 mm port. It's still not known if its a hardware issue with the port itself or simply a controller firmware update that
caused the 3.5 mm port to no longer register with certain third party headsets, but this is still being investigated. If the headset works on other devices, then the issue is with the controller's 3.5 mm port not recognizing that headset as compatible. The
only solutions at the moment are to replace the controller and try another one to confirm it's the controller port or purchase an Xbox One Stereo headset adapter that comes included with the

Xbox One stereo headset, it is not sold separately.

Hi there White42Rhino,

Thanks for the update on the issue. If you have tried different controller and headset and the issue persists, we recommend the following:

• Connecting a compatible headset to Xbox One
• Xbox One controller and headset compatibility
• Network ports used by Xbox Live on Xbox One
  • Some game developers require you to open additional ports. You should always check the game developer's website to see if the game you're playing needs additional ports to work.

Give this a try and let us know the results.

Hello Winter,

Thank you for taking time and bringing this to our attention. Can you give us a little more information about your issue? What kind of headset is it that you're trying to use? Just to clarify did you use the same headset on both controls or test another
headset on both controls?

The symbol of a muted microphone is the sign that no headset is being detected. If the headset was being detected it would be a little headset symbol in that space. (Is it using an adapter or plugged into the control)

I recommend while you have the headset plugged in and maybe change the batteries to

Update your Xbox One Controller.

Should that have issues it can also be a NAT type issue, so I would recommend to set up ports with your internet provider.

Network ports used by Xbox Live on Xbox One

Hope this helps.

Hi there!

Thank you for posting on the Xbox forums. I'd be happy to help troubleshoot this issue.

If this is the second headset that has stopped working, then the likely cause of the issue is the controller's 3.5mm audio port. You'll need to try the headset on another device and preferably another controller on the same console to pinpoint the issue.
Try the headset on a mobile device or laptop to confirm the audio and microphone is working correctly. If you have another controller to test and it works on that controller, then the issue is with the internal hardware of the controller and would need to
be replaced.

If it is the port in the controller, you can try to find an Xbox One Stereo headset adapter to bypass the 3.5 mm audio port.

Try what was suggested and let us know what you find.

Hi there Owen,

Thanks for reaching out here in Xbox Forums. I understand there is an issue with the headset after adding a new router. The following conditions may cause an echo or noise during gameplay:

• The microphone detects ambient noises. This includes voice transmission that comes from the earpiece.
  • The headset plug is not fully inserted into the controller.
  • You’re using the Xbox One Wireless Controller, and the battery levels in the unit are low.
    

• 
  

If you or other players hear an echo or other noise during gameplay, try the following:

• Turn the volume down on your TV or stereo.
• Disconnect the headset, and then reconnect it firmly to the controller's expansion port.
  
  Note Never pull on the headset cable when removing it from your controller. Remove your headset from your controller by pulling on the body of the headset plug.
  
• Clean the plug on the headset cable with a clean cloth, and then reconnect the headset to the controller.
  
• Test the headset by connecting it to a different controller.
• If you're using an Xbox One Wireless Controller, replace the AA batteries or recharge the Xbox One rechargeable battery.

If the issue persists, try this:

• Power cycle network hardware
• Check network hardware settings and configuration
  • NAT type
  • Port Forwarding

Give this a try and let us know the results.

To add to this, if you have another controller, try the headset on it. If the issue persist you may have an issue with the plug/cord of the headset. If swapping controllers resolves the issue, it may be the headphone port on the other controller.