Issues with the crew dlc

Ender1215 · Jul 31, 2016

I had purchased the crew dlc right before the summer sale. Once I found out that it's dlc was part of the summer sale I contacted live support and they were able to help me out with a refund so I could purchase them at the reduced price. After I got the
refund I never lost access to the content. Since I never lost access I didn't think anything of it till this afternoon. I was playing this morning and this afternoon when I logged back on I no longer have access. I had no problem paying for the dlc at the
summer sale price and am a bit put out that now a month later I suddenly don't have access anymore. Is there anything you can do to help me out?

:)

GARRYROSE · Jul 31, 2016

The crew car dlc

hi all

anyone else have a problem with the crew dlc cars????

I bought the AUSTIN MARTIN V12 zargato, used it for a couple of hours, went to bed, the next day I went to play with it and had a message on the title screen saying " YOU DO NOT OWN THIS CONTENT ANYMORE AND YOU WILL NOT BE ABLE TO USE IT. PLEASE RETURN
TO THE MAIN MENU TO PURCHASE IT OR CONTINUE WITHOUT IT. I would like to know why this happened and why I have to pay again when I didn't delete it in the first place??????

InfernoWolfNLD · Jul 31, 2016

GTA V Crew | Gooise Goonz | We play to win

Hey GTA V folks!

It's SamxBroski here (leader of the Crew) and we would like some new people to join.

The crew is open to everyone!

What we do:

Gang Attacks

Crew Attacks

Heists (future DLC)

We have NO mercy

Play for fun and to win (your choice)

Join the crew today!
Click Here to see the crew page and join in.
I hope to see you soon!

Miss Bijoux · Aug 1, 2016

Hey Ender1215 -

Thanks for posting. It sounds like you may be experiencing a billing related issue regarding the DLC for The Crew. Let's try a couple things to see if it helps resolve the issue. First, from your Xbox One console dashboard, please do the following:

Navigate to 'My Games & Apps' on the right side of the dashboard screen

Under 'Games' navigate to The Crew tile

Push the menu button on your controller and go to 'Manage Game'

Under 'Ready to Install' see if you are able to install the DLC

The next thing I would recommend is:

Uninstalling the Content

Remove your Xbox Live Profile from your Xbox One

Power Cycle your Xbox One

Re-add your account

Re-install the game

If neither of those options work, we recommend reaching out to phone support (via the
Contact Us page) to see if there are any billing issues that may have occurred after the refund went through.

Keep us posted so we can be sure you get sorted. Thanks!

Miss Bijoux

Hey Ender1215 -

Thanks for posting. It sounds like you may be experiencing a billing related issue regarding the DLC for The Crew. Let's try a couple things to see if it helps resolve the issue. First, from your Xbox One console dashboard, please do the following:

Navigate to 'My Games & Apps' on the right side of the dashboard screen
Under 'Games' navigate to The Crew tile
Push the menu button on your controller and go to 'Manage Game'
Under 'Ready to Install' see if you are able to install the DLC

The next thing I would recommend is:

Uninstalling the Content
Remove your Xbox Live Profile from your Xbox One
Power Cycle your Xbox One
Re-add your account
Re-install the game

If neither of those options work, we recommend reaching out to phone support (via the
Contact Us page) to see if there are any billing issues that may have occurred after the refund went through.

Keep us posted so we can be sure you get sorted. Thanks!

Crispchew

After looking at the secret achievements for the DLC at xbox360achievements.org, it looks like the DLC will involve the crew aboard the Terra Nova and Unitology.

MonsterGuy2014

I already have The Crew which I got the game and all dlc for $20, but I only bought The Crew for the open world part to drive around. As for the other three, I have no interest.

RedCarGamer

I have both the "The Crew", for me The Crew 2 is better than the Need For Speed Payback, and besides that The Crew 2 uses the new dlc system, all content is free for everyone and the season pass only includes some exclusive cars and early-access to the
expansions and the cars being released each update. I think you should try it.

XBF Crystal P

Hi there Jurgen,

Thanks for reaching out. I'm sorry to hear about the issue with the games not appearing as gold edition in the games and apps.

Unfortunately, the thumb image with look like the standard edition. What makes the gold edition special is the added DLC for the game.

If there is any issues with bugs in games, I recommend trying to reach out:

Official HITMAN 2 Bug Report Thread
The Crew 2 Support Forum

Hope this helps.

Issues with the crew dlc