Issues with switching Xbox accounts in Windows 11

ExpertBadger · Dec 15, 2023

If you're having issues with switching profiles (accounts) in the Xbox app in Win11, maybe this will help.

Most likely, your Xbox app is signing you in with the email address you used to create the Windows 11 profile on your computer and is defaulting to this every time you open the app or try to change your user profile. After reading other solutions, I figured there must be a simpler way to fix this. Here's what worked for me:

1. Check your Microsoft Store account. You are most likely signed in with the email and account name you're trying to switch FROM (This was my issue). If so, sign out.

2. Go to Settings>Apps>Installed apps>Xbox. Click on the three dots on the right and select "Advanced Options"

3. Go to "Reset" and click on the reset button.

4. Restart the Xbox app. You should now have the option to switch to your desired account.

5. Sign back in to the Microsoft Store with the email and password of the user account you switched TO on the Xbox app.

:)

Belen T.C.

Hello ExpertBadger,

Thank you for posting in Microsoft Community.

I really appreciate you sharing your solution to the issue with switching Xbox accounts in Windows 11. It’s great to hear that you were able to resolve the issue. Your solution is very helpful and easy to follow. I’m sure other users who are experiencing similar issues will find it useful.

I would like to add that if you continue to experience issues with the Xbox app or any other Xbox-related issues, you can also visit the Xbox Support website or call their support line for further assistance. They have a team of experts who can help you resolve any issues you may be facing.

Let me know if you have any other questions or concerns. Have a great day and Happy gaming!

Sincerely,

Microsoft Community Moderator

Belen T.C.

Hello ExpertBadger,

We haven't heard from you in 72 hours, so we will consider your issue resolved. If you do need further help, please create a new thread to discuss your concerns through this link: Create a new question or start a discussion (microsoft.com), as we will not be monitoring this thread going forward.

Thank you for understanding.

Sincerely,

Microsoft Community Moderator

Richard_198

I switched back to Windows 11 and am still having this issue, so it's definitely the driver.

andersonpassos

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

good evening

To switch Xbox account on Windows 11, try the following steps:

Close the Xbox app.

Go to Windows Settings.

Click on Accounts.

Select Email & accounts.

Click on the Microsoft account associated with the Xbox app.

Click on Manage.

Click on Remove.

Re-add the Microsoft account you want to use.

Launch the Xbox app and sign in with the new account.

If the above steps don't work, you can also try clearing the Xbox app's cache by following these steps:

Close the Xbox app.

Go to Windows Settings.

Click on Apps.

Find the Xbox app and click on it.

Click on Advanced options.

Click on Reset.

Launch the Xbox app and sign in with the new account.

These steps should help you switch Xbox accounts on Windows 11.

Penlington

Yes, the issue was only once I switched to Windows 11 and I only noticed it a few days ago.

Issues with switching Xbox accounts in Windows 11