Issues with support (Refund)

Hello master,

I'm sorry to hear about the issue with the purchases.Here is some additional information regarding the refund process. If you are trying to get the one gifted to you refunded the purchaser needs
to do this.

In regards to requesting a refund you will need to do so online. Click here to learn
How
to complete the refund request form.

After you submit the request, you’ll receive confirmation and follow-up emails that will include instructions on how to keep track of your request.


If you are needing further assistance with the purchase I would suggest to contact Live Support.


When you go to Contact Us,follow these steps to request a call:

• Step 1 ----click on Contact us
  
• Step 2 ----under what you having trouble with select Subscriptions & billing
  
• Step 3-----under what is the issue I can't redeem a code then hit next
  
  Step 4 ----scroll down to select request a call
  

Please be sure to try the website request refund first, as agents will direct you there anyway. Also you are able to reply to the emails that you will receive from doing the online request directly.



Hope this helps.



Thanks,

Brad

Hello Master Sergeant,

Thank you for keeping us updated. We understand that it can be frustrating when a refund is not approved. The ambassadors, moderators and volunteer moderators do not have the ability to manage the billing section of a Microsoft account. If you want
to speak with someone about the billing section of your account, we recommend following XBF Brad A's instructions on contacting the
Xbox Support Team. Be sure to let us know the results!

Hello master,

I'm sorry to hear about the issue with the purchases.Here is some additional information regarding the refund process. If you are trying to get the one gifted to you refunded the purchaser needs
to do this.

In regards to requesting a refund you will need to do so online. Click here to learn
How
to complete the refund request form.

After you submit the request, you’ll receive confirmation and follow-up emails that will include instructions on how to keep track of your request.


If you are needing further assistance with the purchase I would suggest to contact Live Support.


When you go to Contact Us,follow these steps to request a call:

• Step 1 ----click on Contact us
  
• Step 2 ----under what you having trouble with select Subscriptions & billing
  
• Step 3-----under what is the issue I can't redeem a code then hit next
  
  Step 4 ----scroll down to select request a call
  

Please be sure to try the website request refund first, as agents will direct you there anyway. Also you are able to reply to the emails that you will receive from doing the online request directly.



Hope this helps.



Thanks,

Brad

Yes, I did this and quickly updated the email with my whole story and it's as if they didn't view it. I've worked Tier II and understand the customer satisfaction is first and you'd work everything you can to come to a conclusion. They just close the tickets
right away and give cookie cutter responses. Would like a mod to look into this and reopen my tickets and escalate them to Tier II for further assistance. If this is the kind of support I'll receive then I will never purchase something from them again. I could
understand if I purchased something for $100 AND used the code while waiting months to ask for a refund but this is literally days later and it's unused and I feel it fits their certain circumstances clause in their ToS.

Unfortunately, you will have to contact support directly as they are the only ones that can issue any refunds. https://support.xbox.com/contact-us

Support no longer issue refunds they direct all requests to fill in the refund request form

Sorry, but you will have to work with support for a refund. No one on the forums can issue refunds.