Issues with Sims 4

Hi,

Greetings!

Thank you for posting in Xbox forum.

I totally understand the importance of getting your Cloths Pack in Sims 4 as soon as possible. Based on the description itself, this is more likely an in-game issue with the Sims 4.

We highly recommend consulting this directly to Sims 4 community support. Unfortunately, I am not capable in pulling up the Sims 4 support forum due to policy and restrictions, but you can get the page by searching "Sims 4 support" in bing.com or other search engines.

You can also use this Sims 4 community link The Sims 4 | Forum | EA Answers HQ | EN

Sincerely,

Leonardo_Y

The Sims 3 and The Sims 4. The Sims 4 releases for PC next year. I have The Sims 3 and Sims 3 Pets for 360. I will get Zoo Tycoon for XB1 since I've already played the PC version. I have Tropico 4 but hardly play it. Maybe Sims City that game recently released
for PC?

[quote user="smileskybird"]

The Sims 3 and The Sims 4. The Sims 4 releases for PC next year. I have The Sims 3 and Sims 3 Pets for 360. I will get Zoo Tycoon for XB1 since I've already played the PC version. I have Tropico 4 but hardly play it. Maybe Sims City that game recently released
for PC?

[/quote]

Yes Sim City Definitely!

Hello dear Gamer, first it's a pleasure to be able to help you today.

My name is Vinicius.

I am a gamer and independent advisor on the XBOX community platform.

Hey Sway.1, how are you today? Hope you're well.

Which platform you're trying to download the game in?

PC or console?

Do you have the game purchased indeed?

Please check also your order's history:

https://account.microsoft.com/billing/orders

If there's everything correct with the purchase, please, try this if you're using PC:

So, let's try this, first, make sure your windows and all its services are up to date:

Open Settings, click Update and Security and then Windows Update;

Click Check for Updates;

Click the Download and Install Now option, if available;

Also, check the Microsoft Store for any updates on the Xbox apps and its services.

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Then try this:

Go to windows settings > apps > search for gaming services app > click on it and select advanced options.

After that, click repair and then restore, open the app and try again.

Then do the same for the Xbox app:

Go to windows settings > apps > search for Xbox app > click on it and select advanced options.

After that, click repair and then restore, open the app and try again.

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If it still doesn't work you're going to uninstall the games services using a powershell command, then you're going to open the gamepass app, it will ask you to download and install the game services again :

In the windows search bar type Powershell > Right click and select open as administrator > Type the command: "get-appxpackage Microsoft.GamingServices | remove-Appxpackage –allusers" > Wait for the process to finish and then restart the PC, then open your Xbox gamepass app, it will ask you to install the gaming services again, install it and try again.

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If neither of those procedures works, try to restore your PC's OS via the ISO image tool, using that tool you will be able to maintain your installed games and files.

If you're using Windows 10:

https://www.microsoft.com/en-us/software-downlo...

If you're using Windows 11:

https://www.microsoft.com/en-us/software-downlo...

there are some problems and xbox has posted a few today on twitter

they are aware and are working to figure out what went wrong