ISSUES with primary email switch

Discus and support ISSUES with primary email switch in XBoX Accessibility to solve the problem; Hello, I recently switched my Microsoft primary email. the reason for the switch was the previous email kept getting many spam emails I was worried... Discussion in 'XBoX Accessibility' started by MONSTER092200, Nov 9, 2021.

  1. MONSTER092200
    MONSTER092200 Guest

    ISSUES with primary email switch


    Hello, I recently switched my Microsoft primary email. the reason for the switch was the previous email kept getting many spam emails I was worried about the security of my account so I decided to switch them. once I had done that my computer Xbox live account will not let me access any Xbox like content on the PC I have spent hundreds of dollars on this account and many hours and I’ve had Xbox live and game pass for MANY years since 2016 I cannot access any Xbox related game or sign into the account every time I open the Xbox app launcher on windows I get spammed with the log in pop up to the point where I can’t even leave the home page let alone join a chat room I’m not sure what happened but I am really upset and need this to be fixed because I PAY MONEY FOR SUBSCRIPTIONS on this account and I need this fixed

    :)
     
    MONSTER092200, Nov 9, 2021
    #1
  2. MONSTER092200 Win User

    ISSUES with primary email switch

    Is there another way because I went to go delete it but when I get to Microsoft.XboxIdentityProvider_cw5n1h2txyewy all the letters you listed above ore not the same in my folders and brings me to different folders
  3. SammyVS Win User

    ISSUES with primary email switch

    We in the community cannot make calls.
  4. MONSTER092200 Win User

    ISSUES with primary email switch

    I’m not sure I want to do that I got a message saying that it would be harmful to my computer if I did that I don’t trust you I’d rather have a phone call instead with a human being and not a computer screen.
  5. SammyVS Win User

    ISSUES with primary email switch

  6. SammyVS Win User

    ISSUES with primary email switch

    I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

    Uninstall the Xbox app, follow this path and delete the folders, reinstall the Xbox app and try again.

    Open File Explorer.

    Navigate to the following:

    C:\Users\[your profile]\AppData\Local\Packages\Microsoft.XboxIdentityProvider_cw5n1h2txyewy\AC\TokenBroker

    Delete the Accounts and Cache folders.

    Note that It can take up to 48 hours for the change to be implemented across all Microsoft services.
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ISSUES with primary email switch

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