Issues with my son's account

Hi thanks for replying my two sons have different accounts so no it was definitely the right account as my other son had same issues on his account but then his gift cars worked after the server issue from yesterday

I have the same issue. It is not the device because I can see my other son's (1st son) spending account and my spending account. I just can't see my 2nd son's account. I also get the same error stating, "Sorry, something went wrong... TraceId: ###".

I wonder if it has something to do with the fact that my 2nd son's account is not a gold member. My 1st son and I are gold members while my 2nd son is sharing my gold subscription.

same issue for me, my son and my daughters accounts. so must be an issue thier side?

I tried removing him from xbox and rebooting and re-adding. That unfortunately did not work. Any other ideas?

Hi Wheels12!

I'm sorry to hear that's been a hassle. Now as provided above by BaconIsGood53 we need to customize the
privacy and safety settings for the child account. Now I know the change made was to be as Teen, but for Fortnite it works under
adult defaults or custom settings.

1. Select Privacy & online safety, and then choose the default settings (adult), or customize by selecting View details & customize.
   
   

On here you get to manage the privileges and permissions for the Xbox Live account. The main setting I've been able to see that affects Fortnite is under
Game Content.

You want to go through each section provided to modify the settings, we want to make sure to allow Broadcasting game play, seeing and sharing content.

Hope this helps