Issues with Microsoft Store and a "PIN"

APersonAnonymous · Jul 15, 2022

Hi all,

So recently I was trying to download Minecraft. I ended up at the Microsoft Store, asking me for a PIN which I don't have. I had set up a new Microsoft account to get Minecraft on and went to sign into it. It asked me for the username and password, which I correctly inputted. After that, it said something about verifying it was really me, and it asked me for a PIN. I have no idea what this PIN is or how to get a hold of it. I did not enter a PIN on setting up this account. Does anyone have any ideas on this?

Thanks in advance and fingers crossed,

Anonymous

:)

Lucas Lauer

Hello, APersonAnonymous. Thanks for reaching out! My name is Lucas. I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

I would say that's probably the computer account PIN. The same you use to sign in to your computer. You can try to use this PIN or you can deactivate it:

- Go to Start > Settings > Accounts > Input options.
- Scroll down to the option "Require Windows Hello Sign In for Microsoft Accounts" and set it to disabled.
- On the Windows Hello PIN (above), click on remove. This will remove any PIN saved on Windows Hello for the account.
- If it asks for a password, confirm your Microsoft account password.
- Restart your computer.

Please let me know how it goes.

Lucas Lauer

You are welcome. I'm glad you figured this out!

If you need any further assistance, please let me know.

APersonAnonymous

Yes, I had figured it out myself. Another member of my household was adamant it wasn't that pin but I tried it and it worked.

Thank you!

Tezzerrific

the pin will be for the owner/admin of the computer you are on.

Wulfgarrrrrd

Power cycling has done nothing to fix my issue. Still no pins or store....Microsoft please fix yes?

Issues with Microsoft Store and a "PIN"