Issues with Go West content purchases not registering.

Discus and support Issues with Go West content purchases not registering. in XBoX Rewards & Social to solve the problem; I've spent over $30 on qualifying content, but my account still shows that I haven't spent enough. Additionally, my account also has not given me... Discussion in 'XBoX Rewards & Social' started by TombOfAnubis, Mar 22, 2018.

  1. TombOfAnubis
    TombOfAnubis Guest

    Issues with Go West content purchases not registering.


    I've spent over $30 on qualifying content, but my account still shows that I haven't spent enough. Additionally, my account also has not given me credit for my avatar outfit purchase (the SAME problem I had with the last of these Rewards offers that never
    registered, even after purchasing THREE different pieces of qualifying content). And yes, before you ask, the appropriate wait time for these purchases to register HAS passed already. Thank you.

    :)
     
    TombOfAnubis, Mar 22, 2018
    #1
  2. TombOfAnubis
    TombOfAnubis Guest
    Issues with Go West content purchases not registering. (Still)

    Thank you for notifying me of this, because it looks like the purchase never went through! Whatever the mistake, I'm glad I found out about it now. Thank you, XBLRewards3. I'll make another purchase right now so I don't miss out!
     
    TombOfAnubis, Mar 22, 2018
    #2
  3. XBLRewards3
    XBLRewards3 Guest
    Issues with Go West content purchases not registering. (Still)

    Hi TombOfAnubis. When did you make that purchase? We don't see a Tales from the Borderlands Episode 2 purchase in this month, but we do see a Tales from the Borderlands Complete Season (Episodes 1-5) purchase made in November.
     
    XBLRewards3, Mar 22, 2018
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Issues with Go West content purchases not registering.

    Hello TombOfAnubis,

    We see that the Credits for your avatar completion have been pending in your account since the 20th. Since your purchases of Rise of the Tomb Raider and Westerado are beneath the $30 on qualifying content spending requirement, they have not completed the
    offer.
     
    XBLRewards8, Mar 23, 2018
    #4
  5. XBLRewards8 Win User

    Issues with Go West content purchases not registering.

    Hello TombOfAnubis,

    We see that the Credits for your avatar completion have been pending in your account since the 20th. Since your purchases of Rise of the Tomb Raider and Westerado are beneath the $30 on qualifying content spending requirement, they have not completed the
    offer.
  6. TombOfAnubis Win User

    Issues with Go West content purchases not registering. (Still)

    Hi . When did you make that purchase? We don't see a Tales from the Borderlands Episode 2 purchase in this month, but we do see a Tales from the Borderlands Complete Season (Episodes 1-5) purchase made in November.
    Thank you for notifying me of this, because it looks like the purchase never went through! Whatever the mistake, I'm glad I found out about it now. Thank you, XBLRewards3. I'll make another purchase right now so I don't miss out!
  7. XBLRewards3 Win User

    Issues with Go West content purchases not registering. (Still)

    Hi TombOfAnubis. When did you make that purchase? We don't see a Tales from the Borderlands Episode 2 purchase in this month, but we do see a Tales from the Borderlands Complete Season (Episodes 1-5) purchase made in November.
  8. XBLRewards8 Win User

    Issues with Go West content purchases not registering. (Still)

    Hey TombOfAnubis,

    We see that your purchase was made in time to complete this offer. However, an ongoing issue with achievements over the latter half of March may have delayed your achievement level of this offer. We have recently resolved this issue, so you should be seeing
    the achievement Credits very soon. Since the bonus is only awarded after our system has time to process that each part of the offer has been completed, you may not immediately see the bonus completion Credits at the same time as your achievement Credits, but
    they should appear roughly a day or two after you see the achievement Credits pop up. Cheers!
  9. TombOfAnubis Win User

    Issues with Go West content purchases not registering. (Still)

    Hi . When did you make that purchase? We don't see a Tales from the Borderlands Episode 2 purchase in this month, but we do see a Tales from the Borderlands Complete Season (Episodes 1-5) purchase made in November.
    Having made an additional qualifying purchase (Assassin's Creed IV: Black Flag), please verify that I was able to qualify for the remaining reward points, as I can no longer track my progress on this offer. Thank you.
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Issues with Go West content purchases not registering.

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