Issues with gamertag and account region.

Azzezima · Jan 7, 2019

I've recently created this xbox account for a game i wanted to buy on pc.

I later found out that my gamertag was "Mars vdb".

Problem is that i've never _ever_ used this name for anything nor have i ever heard of the name "Mars vdb", so i'm just going to assume the system gave me this gamertag when i created the account.

So i did what the site guidelines told me and tried to change my gamertag, but then it told me i've already changed my name before which means i have to pay to be able to change my name.

When i looked to see how much it costs to change your gamertag i found out my account is in the US region for some reason.

When i tried to change my region to my actual region (Netherlands); it told me i've already changed my region before.

So here i am, i've never changed my name to "Mars vdb" nor have i changed my account region to the US.

So even if i wanted to pay the 10 bucks to change my name; i wouldn't even be able to.

I hope this can be resolved.

Sincerely,

Thomas.

:)

XBF Brad A

Hello Azzezima,

Thanks for coming to the forums with your issue. In regards to your gamer tag. Is it possible that you signed in on anything Xbox with the email you used at one time or another? If so then it would assign a gamer tag to it even though you may not of wanted
to create it. For the region change somehow the region was changed within the past three months. Being there are a lot of issues we suggest you request a call back from a support agent.

When you go to
Contact Us to get it to request a callback follow these steps:

Step 1 ----select Xbox One
Step 2 ----select see more options then subscription changes
Step 3-----select show contact options
Step 4 ----select request a call from support

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

Hope this helps.

Thanks,

Brad

Xbox Forum Team

OK Fowl

It may be best to reach out to the official Chat/Phone Team for additional assistance at:
support.xbox.com/contact-us

airmattdog

It sounds like your Gamertag account is set to a different region than the one you're currently located in. The Gamertag region needs to match the region that you're located in, that way you'll be able to make purchases without issue.

Vdeathrow93

Unfortunately, you cannot change the region of your gamertag or console. You will have to make a brand new account with the specific region you want. Keep in mind however that if your gamertag region and console region do not match, you may run into some
issues with downloading and such.

Mister Fitzer

Hey mate, are you now living in a different region than where your Gamertag was created? If so, I'm afraid your only option is to create a new Gamertag for that region. Games, consoles, accounts and DLC may have issues if they're not all from/for the same
region.

Issues with gamertag and account region.