Issues with game access due to alias change

Discus and support Issues with game access due to alias change in XBoX Accessibility to solve the problem; I changed my primary alias to a new email and removed my original, and now I can't access My Career or join a party online now. It is an adult account... Discussion in 'XBoX Accessibility' started by xCoopDog, Feb 19, 2020.

  1. xCoopDog
    xCoopDog Guest

    Issues with game access due to alias change


    I changed my primary alias to a new email and removed my original, and now I can't access My Career or join a party online now. It is an adult account but the error message says the user is underage. I've checked my Microsoft account and it still has
    my correct bday (1970)

    :)
     
    xCoopDog, Feb 19, 2020
    #1
  2. Frankalore the Merci Win User

    Issues with game access due to alias change

    They're still may be parental controls in your settings that could be causing these issues. Give it a look, hopefully that solves it. If not go to Microsoft's Contact us page for more support.

    Hope you get this fixed soon.
  3. Ricardo Lechuga Win User

    How can a Parent separate Microsoft Account data/progress from aging child?

    Games are not linked to the device, are linked to the Email that made the purchase, and if you change the alias it will remain still on the account but access will be trough the new alias
  4. Ronnieee Win User

    how do i transfer data over from 1 email to another

    Actually, that can only be possible if you still have access to the primary email because it will need to be verified first before you can change the alias. So if you still have access to the primary email, you can always change that to a different alias but if not, you cannot change that anymore and rely on your security proofs for recovery access.
  5. Gamingboy177 (Sam) Win User

    When will we be able to move gamertag content to another Microsoft account?

    I doubt this will work, due to the possibilities of people then being able to sell their accounts easier, and transferring games.

    However you can change the email alias, as mentioned by Amber.
  6. Georges C. Win User

    Can you change your Xbox account Hotmail, while not having access to it?

    Hello, first it's a pleasure to be able to help you today.

    My name is welcome to the community.

    Hello Sufyaan, what you want to do is change Alias, for any change in the account including changing the email you need to have access to it.

    I don't know why or how you lost access to the account, but if you want to change the Alias you will have to regain access to your Microsoft account.
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Issues with game access due to alias change

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