Issues with family account set up

Hi. My name is Brilliant and I am happy to assist you today.

You can try to verify the birth date on your account: Sign in to your Microsoft account. Select Your info > Edit profile info.

Here you can find more details and ways to solve your query: https://support.xbox.com/help/family-online-safety/child-accounts/why-am-i-asked-for-parental-consent#:~:text=Verify%20if%20you're%20using,Your%20info%20%3E%20Edit%20profile%20info.

These are the details covered in the link above:
1. Verify if you're using a child or adult account.
2. Resolve content restrictions for members.
3. Give consent to create a Microsoft account.
4. Remove yourself from your Xbox family group.

I hope this helps resolve your issue.

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Jerry

If you try to sign in with your account here:
https://account.microsoft.com/profile

Are you able to do it properly?

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About your friends, right now I'm starting to see reports of gamers for their friends list - missing friends or similar problems with friends and groups

In my case, I'm experiencing missing friends. Right now I only have "7 friends" but I remember to have more.
Probably this is a current or temporary outage.

What other games are you able to play? I think the issue the the safety settings from the family pack. With that membership the secondary accounts are child accounts and MW3 might be rated to high for a child account. You can also check the family settings
on the settings page of the dasboard when signed into the main account for the family pack and see what ratings are set up.

Did this get answered? We are having the same issue.

Hello KungBoris,

Thank you for bringing this issue to our attention. These are great questions! The Xbox Family is the best method to manage child accounts. An adult account will be the one to regulate the entire family settings. Family settings allow Xbox users to manage
purchase authorization, content access and even screen time. The
Xbox Family Support website has several different articles for all types of issues or questions with the family settings. We can suggest a few of them to get started. We recommend using your Microsoft account in order to set up the family. If you do not
have a Microsoft account, it is possible to
create one on our website. Once the account is ready to go, we recommend using the article entitled

Add a New Member to Your Family in order to set up the family. The
Online Safety and Privacy Settings is where a parent can manage the family settings. Adding a child's account to a family will not affect subscriptions or saved data. Be sure to let us know the results!