Issues with family account adding second child profile

Hello Dan,

There is no error displayed. I added Xbox Live account of my second child via Download Profile on Xbox. The account was added without a problem. Then I checked Settings > Family, but there was only an account of my first child. The same situation is on
my XBox Live Account (on the internet); under Security, Family...-->Privacy & Online Safety. There is only first child too.

Martin

There are 2 ways for an account to be seen in the system as a child account.

1. The DOB on the account when it was originally setup. There is no way to change this in the Xbox profile side of things.

2. If it is part of a family as a child account. Even as an adult an account can be added to a family as a child and the system will see it as a child account. You can sign into your account at account.microsoft.com/family and it will tell you if you are
in a family and whether you are an adult or child in the familly. If your account is the only one on the page that means that you are the only member of the family and the account is considered an adult account.

Hello PhilipBasgal,

Thank you for posting on the Xbox forums. We understand that you are interested in changing a child account to an adult account. Once an account has been established as a child account, it cannot be changed to an adult account until the child turns
18. The best way to manage the child account is to
add it to a family. This requires an adult account to add the child account to the family. Once the child account has been added to the adult account's family, the child account will be able to access online features. Be sure to let us know the results!

Once you've added the Childs account into your family. You make the changes through the parent account in the family settings. Be sure to sign the profile out then back in so the changes take effect.

That's correct as they are child accounts and you mentioned they haven't been added to the family, in the account that manage to enter the privacy settings leave the current family even if there no one else in that family, after this log out of the family site and restart the browser

Once done with that create the family again, with that account being the organizer, and add the child accounts, remember that child accounts can't be organizer they must be added as childs, and check each account on the family site prior to this to verify that they aren't linked to other families