Issues with ESO Plus subscription and terrible Xbox support

Hi all.

So I purchased an ESO Plus subscription last night. Not my first time playing or subscribing.

After purchasing, I discovered that the subscription had not taken effect in-game. A quick Google led me to Zenimax Online's forums where I discovered that this had been an issue in recent days but only for users on the Xbox platform and that it was now
largely resolved. They had a couple of things to try if the issue had still not been resolved for you. I tried all of these but the issue still persists.

At this point, I decided I would contact Microsoft's dedicated Xbox customer support. That was over fifteen hours ago now and I have yet to get talking to anybody.

I was first referred to a 'specialist agent' in their online chat last night at 2.39 a.m. GMT (I'm in Ireland). I started out at position 4 in the queue and quickly moved up to position 3 and then position 2 and it was at position 2 that I stayed until I
eventually gave in and had to go to sleep. I left the browser tab open and my phone turned up full volume in case I got any notifications.

When I woke up this morning, I was still at position number 2 in the queue. I left the window open throughout the day and when I left it unattended for a few minutes to make a sandwich an agent eventually replied after a ten hour wait. By the time I came
back the agent had left the chat.

I opened up a new window and went through the same process again. Again, I started at number 4 and quickly moved up to number 2 and I'm still there several hours later. How the hell can I spend about fourteen hours combined sitting at position 2?! What the
hell is position 0 doing that's causing such a long wait for position 1 and myself? I'm starting to think these numbers are bogus. I tried ringing their customer support phone number but all it is is an automated recording telling you to go use their online
services because it'll be faster...I beg to differ. I tried arranging a callback via their online services but that resulted in an error.

Lads...what is going on here? Is Xbox customer support always like this? I've never used it before. I don't mind holding on the phone for a half hour, I don't mind waiting, but trying in vain for over fifteen hours just to get talking to someone is ridiculous
and is, without question, the worst customer support experience I have ever had.













:)