Issues with credits

Discus and support Issues with credits in XBoX Games and Apps to solve the problem; I forked over some cash for a credit pack and it never showed up in my in game screen. I got the email and everything saying I bough them but they... Discussion in 'XBoX Games and Apps' started by ItBurnsWhen1PvP, Mar 8, 2017.

  1. ItBurnsWhen1PvP
    ItBurnsWhen1PvP Guest

    Issues with credits


    I forked over some cash for a credit pack and it never showed up in my in game screen. I got the email and everything saying I bough them but they never showed up. I thought it was just a glitch so I tried it again and the same thing happened.... I've paid
    for 40 bucks for something I didn't get. Can anyone help?!?

    :)
     
    ItBurnsWhen1PvP, Mar 8, 2017
    #1
  2. silinlee
    silinlee Guest
    Credit Issues

    Hi！

    It's about the game Forza Horizon 1.

    In th Xbox Live Rewards TERMS AND CONDITIONS， it says I will receive two thousand (2,000) Rewards Credits for purchasing at least $10 before tax within fourteen (14) days of its announcement as a Games with Gold featured title.

    And I have finish this with the game Forza Horizon 1.

    So will you check this please, thanks very much.
     
    silinlee, Mar 8, 2017
    #2
  3. XBLRewards8
    XBLRewards8 Guest
    Credit Issues

    Hello silinlee,

    Apologies for the inconvenience. We can confirm your purchase was not properly Rewarded, and will adjust your account for completion of that offer. You should see the Credits pending before the end of next week.
     
    XBLRewards8, Mar 8, 2017
    #3
  4. xTye Win User

    Credit issue!

    Is the information on file with the card issuer 100% matched to the information on your Xbox LIVE account? If not, make sure you match them up. If it still isn't working, contact your bank to find out why it won't allow you to do so.
  5. XBLRewards8 Win User

    Credit Issues

    Hello silinlee,

    Apologies for the inconvenience. We can confirm your purchase was not properly Rewarded, and will adjust your account for completion of that offer. You should see the Credits pending before the end of next week.
  6. Son ALA Win User

    Credit issue!

    On top of what xTye said, and with you saying your from Estonia, that might be the problem. When you created your account, did you have to select a different country as your region because Estonia wasnt selectable? That might be why you can not use your
    actual credit card/
  7. onyxishere Win User

    Credit Card issue

    Sorry but Xbox does not give out refunds for purchases.
  8. Smwutches Win User

    Lifetime Credits Issue

    Lifetime credits is the total amount of credits you have earned since joining the program. That includes all credits that are pending as well as any that have already been deposited. Your statement on the MyRewards section of the rewards site will list when
    any deposits took place and you can verify deposits at http://commerce.microsoft.com
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Issues with credits

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