issues with controller and support

Croquet,

Sorry for your issues Since Windows 7 is older, it takes a little more to get the Xbox One controller connected. Follow these steps and let us know if you still need help after trying this:

When you connect an Xbox Wireless Controller to your Windows 8.1 or Windows 7 PC with a micro-USB cable, Windows will automatically download and install the drivers for the controller. If Windows is not set to automatically download device software, you
can check for updates through Device Manager.

Update drivers through Device Manager

Here’s how to check for updates manually in the Device Manager:

1. Point to the lower-right corner of the screen, move the mouse pointer up, and then select
   Search.
2. Enter Device Manager in the search box, and then select
   Device Manager.
   
   Note Windows may ask you for an administrator password or to confirm your choice.
   
3. Locate and expand Microsoft Xbox One Controller.
4. Right-click the expanded Microsoft Xbox One Controller and select
   Update Driver Software.
5. Select Search Automatically for Updated Software.

With Xbox Wireless or USB connections, you can connect 4 Xbox Wireless Controllers at the same time. You won’t get audio through the controller so there’s no need to connect a headset. Bluetooth connections
are not supported.

Notes

• If the controller doesn't respond, try a different micro-USB cable.
• To use your Xbox Wireless Controller with your console after using it with a PC, you must re-sync the controller to the console. You can do this by using the wireless sync button or a USB cable. For details, see
  
  Connect a wireless Xbox One controller to your console.
• This information applies only to Xbox One Wireless Controllers. For help with other gamepads or joysticks or for information on configuring a specific game so that you can play it with a controller, refer to the manufacturer’s website.
  

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Let me know if this solves your problem!

Hey Clement,

Thank you for reaching out. I see you are having a bit of trouble getting your controller serviced so I hope I can help clear up some things for you. Only certain controllers can be registered, most of the standard ones are serviced through registering your
console. As you are a PC gamer, I would suggest contacting a hardware specialist through live chat or setting up a call at
Xbox Support and have them setup a service order for you.

Darkhawk Ninja,

Firstly, thank you for your answer which was quite fast.

Secondly, my issue doesn't come from a driver, in fact I already have one XboxOne controller (this one gets a bit old now but nevermind) and it connects to my computer perfectly. Also, the controller can connect for 3/4 second if I play with the micro-usb
cable but it still makes the controller unusable. I think the issue only comes from a hardware problem.

Currently my main problem is that I'm unable to register my controller on the windows support for reparation.

Of course i understand that I may not be on the right forum for this problem and if I'm right i will try another topic specificaly for support issue.

Best regards,

Clément.

Hello Aquamandrew,

I'm sorry about your bad experience with a Microsoft Representative, that is unacceptable and shouldn't have happened. Could it be possible you have your Xbox One on glass or something is interfering with the sync? Possibly you could try letting your Xbox
One sit unplugged for a few minutes to make sure it fully reboots freshly as well. Also, to make sure, he did tell you to push the little silver icon on the side of the console that has an ))) look to it, then hold your sync button on your controller until
it flashes fast.

I will gladly try to keep assisting you the best I can, just let me know if you have tried what I suggested and if nothing works or what.

Contact xbox support through chat or by requesting a call back:

https://support.xbox.com/contact-us#0



Step 1 ----Select Xbox One

Step 2 ----Select See other options

Step 3 ----Select topic (Ex. System Update)

Step 4 ----Select "Show contact options"

Step 5 ----Select your method