Issues with Citinzens and upgrading to Series X

Discus and support Issues with Citinzens and upgrading to Series X in XBoX Sales and Promo to solve the problem; So I purchased a One S digital All Access in Dec 2019 for the promise of upgrading to the new system. To make sure I could on release day I went ahead... Discussion in 'XBoX Sales and Promo' started by Rick_Ranchero, Jan 13, 2021.

  1. Rick_Ranchero
    Rick_Ranchero Guest

    Issues with Citinzens and upgrading to Series X


    So I purchased a One S digital All Access in Dec 2019 for the promise of upgrading to the new system. To make sure I could on release day I went ahead and paid my account in full to met the requirements of the at least 12 payments but Citinzens is now
    telling me that cause I paid my account in full I dont qualify for the upgrade which I've already purchased though them. No where in the terms on both Microsoft or Citinzens does it say if you pay the original purchase in full you dont qualify for the upgrade.
    So I'm asking here to see if Microsoft can help me with my issue.

    :)
     
    Rick_Ranchero, Jan 13, 2021
    #1
  2. ROBIN H 25 Win User

    Pre download Xbox Series X games

    Not really...

    Xbox Series X games / upgrades / updates has to be installed onto the Series X internal or expansion card SSD,

    You can have Xbox One games on your external hard drive that will get an Series X upgrade but the games will need to be transferred to the Series X and then the Series X upgrade will need to be downloaded onto the Series X SSD,

    As an example...

    I have Marvel Avengers on my external hard drive that will get the Series X upgrade and I will transfer the game over to the Series X SSD ready to download and update the game to the Series X version when available.
  3. FWKingSax99 Win User

    Xbox series x no sound

    My issue is the same. My additional input: I just bought the X-Box Series X 2 weeks ago. I transferred all my games over. At first, every game I tried worked fine. Then the system suddenly decided yesterday to upgrade the newer games to the Series X versions of the games. Every game that is older and doesn't have a Series X upgrade works perfectly. It's only the games that have upgraded to Series X versions of the games that have "no audio" issues.

    For reference, I do have a Samsung smart TV as well, a I've been reading other with this issue may also have. I have audio on the dashboard.

    Hoping for a fix soon. Thanks.
  4. dempup Win User

    Xbox One & Xbox Series X disk compatibility

    Hi CarGuyB3N.

    Cyberpunk 2077 will download the Series X updated version free via. Smart Delivery, but
    note that COD: Cold War will not if you have the Standard Edition, but you will still be able to play it without the Series X upgrade. You either have to buy a digital upgrade or purchase the Cross-Gen or Ultimate edition of the disc release,
    to be able to access the Series X upgrade download.

  5. XBF Mohammed C Win User

    Xbox all access

    Unfortunately not, you can only upgrade from the Xbox One console to the series X or series S.
  6. SwordofWhedon Win User

    Problem with running Borderlands 3

    Did you do the free upgrade to the series X version?
Thema:

Issues with Citinzens and upgrading to Series X

Loading...

  1. Issues with Citinzens and upgrading to Series X - Similar Threads - Issues Citinzens upgrading

  2. Anybody else having issues with xbox activity feed ?

    in XboX Insiders
    Anybody else having issues with xbox activity feed ?: For context I unlocked a achvement and looked at it on my activity feed it wasn't there I unlocked another one and it did the same thing I reported it as a bug in the report a problem on insider...

  3. Discord Connectivity Issues on Xbox Series X Despite Stable IPv6

    in XboX Insiders
    Discord Connectivity Issues on Xbox Series X Despite Stable IPv6: Hello, I would like to report recurring issues with Discord voice chat integration on Xbox Series X. Observed behavior: Discord voice chat occasionally disconnects for approximately 15–30...

  4. Party Audio Issues Using a Wireless Headset

    in XboX Insiders
    Party Audio Issues Using a Wireless Headset: When in an Xbox Party and playing a game, as I open the Guide, the party completely cuts out and my wireless headset disconnects and reconnects several times before it stays connected again. This...

  5. Forza Horizon 6 preview - Insiders Issue

    in XboX Insiders
    Forza Horizon 6 preview - Insiders Issue: Hello all, As a member of IT press I was able to join and try Forza Horizon 6 press preview. However, I was unable to remove myself from the program before the trial period ended, and now the...

  6. Xbox achievement preservation issue: missing WP7/WP8/Win8 titles on modern dashboards

    in XboX Insiders
    Xbox achievement preservation issue: missing WP7/WP8/Win8 titles on modern dashboards: I wanted to bring attention to an issue affecting legacy Xbox Live games from the Windows Phone 7, Windows Phone 8, Windows 8 PC, iOS, and GFWL era. Over the last while, we’ve actually seen some...

  7. Fixed: Years of HDR refocusing and ghosting issues on Xiaomi TV (A Pro L55M8-A2LA) solved...

    in XboX Insiders
    Fixed: Years of HDR refocusing and ghosting issues on Xiaomi TV (A Pro L55M8-A2LA) solved...: I’ve finally cracked a problem that’s been haunting my setup for two years, and I hope this helps anyone using a Xiaomi TV with a Series X. The Struggle: For a long time, HDR was a blurry mess....

  8. Games Library Issue. Game not showing up in Xbox Mode

    in XboX Insiders
    Games Library Issue. Game not showing up in Xbox Mode: I currently have 3 games from Steam installed but only 2 of them actually appear in my Games Library. The missing game shows up on the Xbox Game Bar and of course in my Steams Library with the...

  9. My Insiders keeps crashing and refuses to open, anyone else having this issue?

    in XboX Insiders
    My Insiders keeps crashing and refuses to open, anyone else having this issue?: When I go to the app, its just a black screen before CTD, and I get a (0x8027025a) error message. submitted by /u/The_Marine708 [link] [comments]

  10. Insider Hub, -Rushes. Where & How To Report Issues & Bugs.

    in XboX Insiders
    Insider Hub, -Rushes. Where & How To Report Issues & Bugs.: Hello, I have been recently trying out the story’s they have under the (Rushes) application in the Insiders Hub. When I get to the second part of the story’s I loose sound and audio. But the texts...