Issues with Citinzens and upgrading to Series X

Discus and support Issues with Citinzens and upgrading to Series X in XBoX Sales and Promo to solve the problem; So I purchased a One S digital All Access in Dec 2019 for the promise of upgrading to the new system. To make sure I could on release day I went ahead... Discussion in 'XBoX Sales and Promo' started by Rick_Ranchero, Jan 13, 2021.

  1. Rick_Ranchero
    Rick_Ranchero Guest

    Issues with Citinzens and upgrading to Series X


    So I purchased a One S digital All Access in Dec 2019 for the promise of upgrading to the new system. To make sure I could on release day I went ahead and paid my account in full to met the requirements of the at least 12 payments but Citinzens is now
    telling me that cause I paid my account in full I dont qualify for the upgrade which I've already purchased though them. No where in the terms on both Microsoft or Citinzens does it say if you pay the original purchase in full you dont qualify for the upgrade.
    So I'm asking here to see if Microsoft can help me with my issue.

    :)
     
    Rick_Ranchero, Jan 13, 2021
    #1
  2. ROBIN H 25 Win User

    Pre download Xbox Series X games

    Not really...

    Xbox Series X games / upgrades / updates has to be installed onto the Series X internal or expansion card SSD,

    You can have Xbox One games on your external hard drive that will get an Series X upgrade but the games will need to be transferred to the Series X and then the Series X upgrade will need to be downloaded onto the Series X SSD,

    As an example...

    I have Marvel Avengers on my external hard drive that will get the Series X upgrade and I will transfer the game over to the Series X SSD ready to download and update the game to the Series X version when available.
  3. FWKingSax99 Win User

    Xbox series x no sound

    My issue is the same. My additional input: I just bought the X-Box Series X 2 weeks ago. I transferred all my games over. At first, every game I tried worked fine. Then the system suddenly decided yesterday to upgrade the newer games to the Series X versions of the games. Every game that is older and doesn't have a Series X upgrade works perfectly. It's only the games that have upgraded to Series X versions of the games that have "no audio" issues.

    For reference, I do have a Samsung smart TV as well, a I've been reading other with this issue may also have. I have audio on the dashboard.

    Hoping for a fix soon. Thanks.
  4. dempup Win User

    Xbox One & Xbox Series X disk compatibility

    Hi CarGuyB3N.

    Cyberpunk 2077 will download the Series X updated version free via. Smart Delivery, but
    note that COD: Cold War will not if you have the Standard Edition, but you will still be able to play it without the Series X upgrade. You either have to buy a digital upgrade or purchase the Cross-Gen or Ultimate edition of the disc release,
    to be able to access the Series X upgrade download.

  5. XBF Mohammed C Win User

    Xbox all access

    Unfortunately not, you can only upgrade from the Xbox One console to the series X or series S.
  6. SwordofWhedon Win User

    Problem with running Borderlands 3

    Did you do the free upgrade to the series X version?
Thema:

Issues with Citinzens and upgrading to Series X

Loading...

  1. Issues with Citinzens and upgrading to Series X - Similar Threads - Issues Citinzens upgrading

  2. Disc to digital to Xbox play anywhere issue

    in XboX Insiders
    Disc to digital to Xbox play anywhere issue: Black ops 6 disc has been converted to digital. Game now shows up on my computer in the Xbox app. It installs fine and launches as it should. When I go to launch zombies, MP, or SP, I am greeted...

  3. Xbox Play Anywhere issues with Disc-to-Digital.

    in XboX Insiders
    Xbox Play Anywhere issues with Disc-to-Digital.: I’ve recently claimed some games that are Xbox Play Anywhere (No Man’s Sky, Sea of Thieves, and Resident Evil Village) through the disc-to-digital program. On PC, it says I own it through the...

  4. Cyberpunk 2077 Disc to Digital issue

    in XboX Insiders
    Cyberpunk 2077 Disc to Digital issue: I’m trying to claim Cyberpunk 2077 (Xbox one version, not the ultimate edition) and it tells me to install the disc 1 and it is what I’m putting in but still giving me error? Beta. submitted by...

  5. HDMI-CEC Wake/Color Gamut issue.

    in XboX Insiders
    HDMI-CEC Wake/Color Gamut issue.: This is a repost per the DM I received: “You say in your post that it's not a new issue which implies that it isn't something introduced in an update. If you disagree, feel free to repost with...

  6. Charging issue for nba 2k26 causing erroneous charge.

    in XboX Insiders
    Charging issue for nba 2k26 causing erroneous charge.: My brother was playing nba 2k26 while I was away from home, while he was in the menus an ad for the ultimate edition of the newest game popped up on screen. He mistakenly pressed a on it, but this...

  7. Cloud survey issue prevents accurate data collection.

    in XboX Insiders
    Cloud survey issue prevents accurate data collection.: When taking a post-session survey, unable to check boxes. This may be a public/backend issue. Will tool report on reproduction. submitted by /u/Ouglee [link] [comments]

  8. Hilp me Please help me resolve the issue of needing to change the store region. on xbox

    in XboX Insiders
    Hilp me Please help me resolve the issue of needing to change the store region. on xbox: Please help me resolve the issue of needing to change the store region. on xbox submitted by /u/Fabulous_Stock_5066 [link] [comments]

  9. Final Fantasy 7 Remake Intergrade Store Pricing Issue

    in XboX Insiders
    Final Fantasy 7 Remake Intergrade Store Pricing Issue: Hey Insiders, I’m running into a pricing/entitlement issue with Final Fantasy 7 Remake Intergrade in the Xbox Store under Special Offers. The £54.99 option is greyed out, and I get a £14.85...

  10. HDR issue since last update makes the screen go black

    in XboX Insiders
    HDR issue since last update makes the screen go black: Since last update my screen goes black then back to normal while playing with HdR along with the sound turning off and on . I been in the alpha skip program since the beginning and this is the...