Issues with chats and lost info logs

It sounds like there is an issue logging on to just your console with that particular gamertag so none of your data should be lost. I'd try logging everyone out of your xbox and then trying to log on again. It may simply be a time related issue. If you
just changed it within the past few hours it may take a bit for your info change to make its way through all the proper channels

Tried all and reinstalled and it's the same. gives an error that item can no longer be purchased when starting and then it's the same. a few of the puzzles i had already bought and finished just show as if not bought.

HI,

Have you seen this sticky? It may help:

https://forums.xbox.com/en-US/thread/95020137-0646-48be-82bc-e79c90f3d9f9

Hey there SolvedSmile4030,

Sorry to hear about the issues you're having with Microsoft Jigsaw. Please try the troubleshooting steps on this page HERE and let us know if it helps.
Sometimes something as simple as reinstalling the game will fix an issue like this.

Let us know how it goes!

_______________________________________________________

Mister Mascot

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

NO it won't I was told that since I was signed in when doing all my puzzles they would not disappear, and I have been having the same issue of really shotty programming with this puzzle program from Microcrap! I did an online chat
with a support rep and he had me reinstall, well guess what...all my collections GONE...let ,me said it again...GONE. This software constantly hangs and can't move piece for like 30 seconds, etc...so something more is wrong with this software than a simple
reinstall!! Most of my issues started after Windows 10 updates...

HI,

Have you seen this sticky? It may help:

https://forums.xbox.com/en-US/thread/95020137-0646-48be-82bc-e79c90f3d9f9

Hello Arjunax,

best thing you can do is call phone support of your country.

Please check this link for your country's phone number.

forums.xbox.com/.../964344.aspx