Issues with Amazon Prime

Discus and support Issues with Amazon Prime in XBoX on Consoles to solve the problem; When I try to watch prime on my xbox one, I can see all the thumb nails but when I try to watch the video all I get is a black screen with the sound... Discussion in 'XBoX on Consoles' started by Jmbeitz, Dec 22, 2019.

  1. Jmbeitz
    Jmbeitz Guest

    Issues with Amazon Prime


    When I try to watch prime on my xbox one, I can see all the thumb nails but when I try to watch the video all I get is a black screen with the sound playing. How can I fix this, so I can see the videos play? This has been happening since about Thanksgiving.

    :)
     
    Jmbeitz, Dec 22, 2019
    #1
  2. Jmbeitz Win User

    Issues with Amazon Prime

    I have uninstalled and reinstalled the app several times over the last month, but it has not fixed the issue. Netflix, Hulu, and Disney+ all work great.
  3. Jmbeitz Win User

    Issues with Amazon Prime

    I have uninstalled the app several times and reinstalled it, so it should have all the latest updates. This is also the only app I am having issues with. Netflix, Hulu, and Disney+ all work great.
  4. KingOfTheRen Win User

    Issues with Amazon Prime

    Have you checked if there an update available for the APP? I'm currently having no issues with Amazon Prime on both my S and X. Is this the only streaming APP that is having this issue? How's your network?
  5. Lov10sBeauty Win User

    Issues with Amazon Prime

  6. Zommer_A Win User

    Issues with Amazon Prime

    Check if there is a new update for the Amazon Prime App, which you haven't installed yet. If there is no one, try to delete the app and to install it once again.
Thema:

Issues with Amazon Prime

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