Issues Purchasing and Downloading Content

Discus and support Issues Purchasing and Downloading Content in XBoX Games and Apps to solve the problem; We can not download or purchase content on the xbox We got a new Xbox one on the 20th of Aug. This is an upgrade from the xbox 360. I am the parent... Discussion in 'XBoX Games and Apps' started by ordepjm, Aug 24, 2014.

  1. ordepjm
    ordepjm Guest

    Issues Purchasing and Downloading Content


    We can not download or purchase content on the xbox

    We got a new Xbox one on the 20th of Aug.

    This is an upgrade from the xbox 360.

    I am the parent and I have an additional 2 child accounts.

    My account (the adult account) and one of the child accounts do not have a problem and we can purchase downloadable content.

    The account with the problem has exactly the same settings as the child account without the problem. Also the account with the problem is working in the Xbox360. Meaning, we can purchase downloadable content in the 360.

    The error we get is “settings are blocking downloads” however his account is set to anything.

    We deleted the account from the xbox one. Restarted the console and reinstalled the account.

    We have change the settings on the account through the adult account on the console as well as logging in the xbox website.

    We added a new credit card information to the accounts.

    The account has a credit from Microsoft points.

    Any ideas on how to trouble shoot the problem

    :)
     
    ordepjm, Aug 24, 2014
    #1
  2. Squeaky Peat
    Squeaky Peat Guest
    Can't download anything...

    I also just read everything in the "Issues Purchasing and Downloading Content" thread and nothing helped.
     
    Squeaky Peat, Aug 24, 2014
    #2
  3. Temhotabot
    Temhotabot Guest
    No support for my region - can't buy

    Since you live in a non-Live supported region you will experience issues purchasing and/or downloading Marketplace content and redeeming Live time and ms point codes.
     
    Temhotabot, Aug 24, 2014
    #3
  4. StefanNeubauer
    StefanNeubauer Guest

    Issues Purchasing and Downloading Content

    give it a try to Change your privacy Settings here
    account.xbox.com/Settings

    just to anything different than you are currently using, then back to you Setup you desire to use
     
    StefanNeubauer, Aug 25, 2014
    #4
  5. Aydentheslaysher210 Win User

    Content purchase and download issues

    I’m able to buy and download games but I’m not getting the option to install my games. When I go to the manage screen, I keep getting a message that says “we’re having trouble finding your stuff”. I’m not given the option to install or uninstall the games.
  6. StefanNeubauer Win User

    Issues Purchasing and Downloading Content

    give it a try to Change your privacy Settings here
    account.xbox.com/Settings

    just to anything different than you are currently using, then back to you Setup you desire to use
  7. Francia J. Win User

    Content purchase and download issues

    Hi Avery, I hope you're doing great despite the issue you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

    Just a friendly reminder though that the DLC for the game on Xbox and PC are different because the licenses for both games are also different for both platform, it's not an Xbox Play Anywhere game which means that you will need to re-purchase the DLC on Xbox.
  8. Smwutches Win User

    Some downloads not tagged as purchased

    It's a known issue that if you purchase content through the sales and specials app it won't show in the marketplace as being purchased. But you should be able to redownload the content from your download history -

    support.xbox.com/.../download-content-history
  9. Mister Cerb Win User

    Downloads von spielen [Translation: Downloads from play]

    Hey there! If I'm understanding this right, you're having issues redownloading content you've purchased in the past? Are you on the same profile that you first purchased the content on? If so, you can redownload content from your download history. Here's
    a guide:
    support.xbox.com/.../download-content-history    .
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Issues Purchasing and Downloading Content

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