Issues Linking Microsoft Account to Minecraft on Playstation

Pringlesfiend · Jan 3, 2023

Hello,

I have been playing Minecraft for over a year on my PS5. I had never attempted to sign in to my Microsoft account before.

I recently purchased some Minecraft currency on the Playstation store and bought a texture pack on the Minecraft store. After this, I attempted to link my Microsoft account. It failed to log me in, and I received an error message saying that my Microsoft account is already linked to a Playstation account. I do not have another Playstation account so I do not understand why I am getting this error.

Since I did this, I lost access to the items I had purchased on the Minecraft store. My currency balance is at 0, even though I had about 1200 coins before this happened. When I restart the game, there is a message on the title screen store button saying that there is an error with my account.

I cannot figure out how to fix this. I have tried resetting console, deleting the game file and reinstalling. Im thinking I need to unlink the accounts somehow but cant seem to do this because I never actually logged in.

Side note, I also have an Xbox Live account that appears to be linked as well because it shows my PS4 Minecraft activity. I have not owned an Xbox in over 10 years and dont really use the Xbox Live service. The email address associated with PSN, Xbox Live, and Microsoft is the same.

:)

Leonard_Y

Hi,

Greetings!

Thank you for posting in Xbox forum.

We understand your sentiments about this issue with your Minecraft purchase and login error. Due to the complexity of this issue, we recommend consulting this directly to Minecraft support to be properly assisted.

We have checked their support website, but was not able to see any topics related to your concern so we recommend submitting a service request instead.

Kindly follow the steps below on how to send Service Request in Minecraft support.

click this link Submit a request – Home (minecraft.net)
make sure to fill-out all the required fields, especially the one with (*)
Click Submit once you're done.

We also recommend checking this very important Minecraft articles Minecraft Marketplace FAQ – Home || Minecraft for PlayStation® FAQ – Home

Sincerely,

Leonardo_Y

Clark.F - MSFT

Dear Gavin Milligan

Thanks for using Microsoft products and posting in the Community.

For your description of your problem with linking Microsoft accounts on Sony's Playstation reporting an error, have you played minecraft on the Playstation before or linked another account, if so, you can follow your method below:

Even if you can unlink the account, Sony won't allow you to link other Microsoft accounts later: How to Link Microsoft and PlayStation Accounts.

How to Link Your Microsoft Account to Minecraft on PlayStation | Minecraft Help

Note: After you link a Microsoft account to a PlayStation® account, neither the Microsoft account nor the PlayStation™ Network account can be linked to another account.

If you choose to unlink an account, the purchase transaction will be returned to the account from which the purchase was made. Even if unlinked, Microsoft and PlayStation® accounts can only be re-associated to the original account.

Again, this is a Sony restriction. It is not a restriction imposed by Microsoft/Minecraft.Looking forward to your reply.

Best wishes

Clark | Microsoft Community Support Specialist

Capoo.W - MSFT

Hi, Hunter Ness.

Thank you for posting in the Microsoft Community.

From your description, I understand that you are told that you are already logged in to another account when trying to log in to Minecraft on PS4. I understand your confusion about this problem.

This may be a service problem of ps4. You can try the following methods to solve your problem:

Mojira - Issue

Even if you can unlink the account, Sony will not allow you to link another Microsoft account afterwards:

How to Link Your Microsoft Account to Minecraft on PlayStation | Minecraft Help

Note: After linking a Microsoft account to a PlayStation® account, neither the Microsoft account nor the PlayStation™ Network account can be linked to other accounts. Even if you unlink, the Microsoft and PlayStation® accounts can only be relinked to the original accounts. Again, this is a Sony restriction. It is not a limitation imposed by Microsoft/Minecraft.

We look forward to hearing from you!

Best Regards.

Capoo - MSFT | Microsoft Community Support Specialist

Rodrigo Oliver

Hi Linda, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Is your PlayStation account still linked to your Microsoft Account?

You can only link one PSN account to one Minecraft account, if you disconnect it, you won't be able to link another PSN account to it.

I took this from the Minecraft site:

"WARNING: Once a Microsoft account has been linked to a PlayStation account, neither the Microsoft account nor the PlayStation Network account can be associated with a different account.

If you choose to unlink accounts, then purchases will be returned to the account that made the purchase. Even after unlinking, Microsoft and PlayStation accounts can only be re-linked to the original account."

For more information, you can use this link: help.minecraft.net/hc/en-us/articles/360037725571-Minecraft-for-PlayStation-FAQ#h_01FANTJ5HE05XVRKTBP5BN1WCT

Kathy A.

Hello Adriana,

Thank you for posting in Microsoft Community.

We understand that you're having trouble signing into Minecraft on your PlayStation 5. It sounds like you may be encountering an issue with account linking or you are looking for the account linked to your PlayStation.

Just to set your expectation, we do not have tools to check which Microsoft account was linked into your PlayStation Network account. This should be on your account settings in PlayStation otherwise, you may need to reach out to their support for assistance. (PlayStation Support)

Should you wish to know what account holds your Minecraft, you may sign into Minecraft website through this link: Sign In or Sign Up | Minecraft - This will require a Microsoft account to sign in.

For more details about Minecraft for PlayStation, please see: PlayStation® Technical Support FAQ | Minecraft Help

We hope you will be able to play on Minecraft this holiday season.

Happy Holidays to you!

Sincerely,

Microsoft Community Moderator

Issues Linking Microsoft Account to Minecraft on Playstation