Issues Launching Roblox

Hi. My name is Brilliant, an independent advisor, happy to assist.

Here are a few troubleshooting tips you can try to resolve your query, which may include some that you have already tried:
- Restart your device.
- Update Windows.
- Update your device drivers.
- Update the Xbox and Gaming Services apps.
- Sign into the Xbox app and Store using the same account.
- Remove and reinstall Gaming Services.
- Make sure your date and time is correct.
- Disable your antivirus.
- Use the app troubleshooter.
- Repair and reset the Xbox app.

For more details on the above and more troubleshooting tips, kindly visit: https://support.xbox.com/help/games-apps/troubleshooting/troubleshoot-games-windows-10

If this is happening to multiple games, you can try reset your Windows instead. Resetting your PC lets you perform a clean reinstallation and update of Windows while keeping your personal data and most Windows settings intact. In some cases, a clean installation may improve your device's performance, security, browsing experience, and battery life.

For more details on giving your PC a fresh start, kindly visit: https://support.microsoft.com/windo... reset your PC, go,this PC , select Reset PC.

I hope this helps resolve your query.

The problem continues to persist even after I did all the steps.

Hello, My name is David. I am an independent advisor, happy to help you today.

I'm sorry that you are going through this, first of all I advise you to check that you use Windows Update and verify that the system does not have any pending updates

Open Settings; Press Win + I to open Windows Settings.

Select "Windows Update"

Click on "Check for Updates":

After this, Windows will search for available updates, including graphics drivers. If there are updates, they will be downloaded and installed automatically, however I recommend that you go directly to the official website of your graphics card manufacturer and verify that you have the most recent driver.

After you have completely updated your PC, you could try to repair your game data quickly.

Go to Settings > Apps > Installed apps

Search for the game name and select Advanced Options

Select Repair

Go back to the Xbox app on your PC and try installing or updating it again

If the problem persists, try the steps above again, but select Reset instead of Repair

Please note that repairing the data will not delete any other data from the console. Please let me know how it went once you finish the process.

Best regards.

Hello,

Thank you for posting in Microsoft Community.

We understand that you're trying to launch Roblox. Game launching issues happens when there is compatibility issue, third-party software preventing the game to launch and issues with either the game or PC.

Based on the information you provided, it seems that you have already taken some steps to troubleshoot the issue. Since you have already reinstalled Roblox and updated your drivers, the next step would be to try resetting the app. Here's how you can do it:



1. Press the Windows key + I to open Settings.

2. Click on Apps.

3. Scroll down and find Roblox.

4. Click on it and select Advanced options.

5. Scroll down and click on Reset.



If resetting the app doesn't work, you can also try running Roblox in compatibility mode. Here's how:



1. Right-click on the Roblox shortcut and select Properties.

2. Click on the Compatibility tab.

3. Check the box that says "Run this program in compatibility mode for:"

4. Select Windows 8 from the drop-down menu.

5. Click Apply and then OK.

Then, you may try the troubleshooting you have not tried for Xbox app game launching issues here: Troubleshoot issues with the Xbox App for Windows



If issue still persists, you can try contacting Roblox support for further assistance.

Sincerely,



Microsoft Community Moderator

Hi, Eric133. I hope you're doing well and safe out there. I'm an Independent Advisor and I’m happy to help you today.

Sorry to hear about your issue with Roblox. We can try some steps that might help. Try running Roblox as an Administrator. To do so, right-click the Roblox application from the desktop. Select Run as administrator.

If it persists, try clearing Roblox cache. Press the Windows + R keys to open Run Program. Enter %localappdata% in the input box and click OK. Find the Roblox and right-click on it, select Delete to remove the folder. Once done, launch Roblox and check whether you encounter the issue or not.