Issue | XBOX-One | Choose the plan that's right for you | An unexpected error

Discus and support Issue | XBOX-One | Choose the plan that's right for you | An unexpected error in XBoX Games and Apps to solve the problem; Hey guys, My uncle (which is really important to mention - does not a technical person) bought for his kid a brand new xbox. Whenever his kid plays... Discussion in 'XBoX Games and Apps' started by RuyeRuye, Feb 23, 2021.

  1. RuyeRuye
    RuyeRuye Guest

    Issue | XBOX-One | Choose the plan that's right for you | An unexpected error


    Hey guys,

    My uncle (which is really important to mention - does not a technical person) bought for his kid a brand new xbox.

    Whenever his kid plays with friends on their xbox everything works properly, however when his kid back home and
    plays on his own xbox - it always ask him to 'choose a plan' as the images below,

    We checked his internet connection and it does connected with good quality.

    I live far away from him and tries to help him according ZOOM, so I'd like to fix it asap because it stretched for the whole last 2 weeks.

    Thank you guys.


    Issue | XBOX-One | Choose the plan that's right for you | An unexpected error [​IMG]



    Issue | XBOX-One | Choose the plan that's right for you | An unexpected error [​IMG]

    :)
     
    RuyeRuye, Feb 23, 2021
    #1
  2. Suliman Adel Win User

    "Choose the plan that's right for you"

    Alright thank you, I regret buying that.
  3. Smwutches Win User

    “Choose the plan that’s right for you”

    Since the game is an online game, you need Game Pass Core (formerly Gold) or Game Pass Ultimate (which includes Core) in order to be able to play online.
  4. Suliman Adel Win User

    "Choose the plan that's right for you"

    Do I need ultimate to play? Why Game Pass for Console exists then?
  5. Smwutches Win User

    "Choose the plan that's right for you"

    You need a Gold subscription to play online. Game Pass Ultimate includes Gold, standard Game Pass does not.
  6. Smwutches Win User

    "Choose the plan that's right for you"

    Check your active subscriptions at http://account.microsoft.com and make sure you do have Game Pass Ultimate and not just Game Pass for console.
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Issue | XBOX-One | Choose the plan that's right for you | An unexpected error

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