Issue with Xbox One X - TV problem?

Sonic IX · Nov 16, 2017

Hello all!

To start off, I have an LG 75UH8550 4K TV, and it is plugged directly into HDMI port 1 from the One X

I upgraded from an Original Xbox One to the One X and everything has been fine except for one issue; if I turn off the TV when the One X is on, and then turn the TV back on, my TV says that there is no signal. I have to either turn the One X off or unplug
the HDMI and plug it back in.

The weird thing is that if I go to the Input selection, it says "Connected: MS Xbox One", but no signal.

Has anyone else had this? Is it just something that I will have to work around?

Thanks for the help!

:)

AntNeg · Nov 16, 2017

Xbox one s 3D bluray playback broken after latest system software update

I have the same issue with Xbox One X and LG 55E6V TV

ASSASSYN · Nov 16, 2017

Intermittent Invalid Format Error on LG Television when using Xbox One

I am having this same issue with my Xbox One X Scorpio on my LG OLED TV.

CGilb · Nov 17, 2017

I have something very similar where if I “Restart Console” on the X, I lose the video signal and I have to turn off and back on the TV. I’m on a 2012 Samsung TV with a newer Denon receiver acting as the middle-man

Micro666

Hi,

This is still a problem for me, but...thx to another member on a different thread I've found a workaround. There's still an issue that exists on the Xbox One X that needs attention and resolution, but at least there is a workaround.

So to recap, playing 3D BluRay discs on the Xbox One X causes the TV to show a loss of signal, like the Xbox One X is no longer outputting an HDMI signal. Very occasionally if I hard reboot the console with the disc still inside and then immediately
play the disc on boot, it works, and the disc plays in 3D, but most of the time not. 3D BluRays plays on the same TV with my One S connected no problem for me, so the issue seems to be with the One X only.

Now for the workaround, which will hopefully lead to the engineers finding and resolving the root cause of the problem also. If I set my Xbox One X, in the Display settings, to 1080p output (I still have the "Allow 4K" and "Allow HDR" checkboxes checked) the
TV switches from 4K 2160p to 1080p display mode as expected. When the Xbox One X is set to 1080p resolution all 3D BluRay discs that I have tried play in 3D first time, without problem. Switching the Xbox One X back to 4K 2160p output, the TV switches back
to 2160p as expected. However now when I try to play 3D BluRay discs, the same issue is back, in that as soon as the Xbox One X tries to set the TV to 3D Move, I get a loss of HDMI signal?

I've no idea is this is an issue specific to the combination of the Xbox one X and LG 3D TV's (as others who are reporting the problem also seem to have LG 3D TV's). Maybe the LG 3D TV's don't like to be switch from 4K to 1080p 3D mode? Or is the
Xbox One X doing something silly, like trying to set 3D mode on the TV, when the display resolution is still 2160p? Which won't work as there's no such thing as 4K 3D.

I have a workaround now, but I'd rather this was investigated, and fixed.

Just to recap, I have an LG 55UH850V 4K HDR 3D LED TV, with the latest firmware from LG.

Thx

Micro666

Hi,

This is still a problem for me, but...thx to another member on a different thread I've found a workaround. There's still an issue that exists on the Xbox One X that needs attention and resolution, but at least there is a workaround.

So to recap, playing 3D BluRay discs on the Xbox One X causes the TV to show a loss of signal, like the Xbox One X is no longer outputting an HDMI signal. Very occasionally if I hard reboot the console with the disc still inside and then immediately
play the disc on boot, it works, and the disc plays in 3D, but most of the time not. 3D BluRays plays on the same TV with my One S connected no problem for me, so the issue seems to be with the One X only.

Now for the workaround, which will hopefully lead to the engineers finding and resolving the root cause of the problem also. If I set my Xbox One X, in the Display settings, to 1080p output (I still have the "Allow 4K" and "Allow HDR" checkboxes checked) the
TV switches from 4K 2160p to 1080p display mode as expected. When the Xbox One X is set to 1080p resolution all 3D BluRay discs that I have tried play in 3D first time, without problem. Switching the Xbox One X back to 4K 2160p output, the TV switches back
to 2160p as expected. However now when I try to play 3D BluRay discs, the same issue is back, in that as soon as the Xbox One X tries to set the TV to 3D Move, I get a loss of HDMI signal?

I've no idea is this is an issue specific to the combination of the Xbox one X and LG 3D TV's (as others who are reporting the problem also seem to have LG 3D TV's). Maybe the LG 3D TV's don't like to be switch from 4K to 1080p 3D mode? Or is the
Xbox One X doing something silly, like trying to set 3D mode on the TV, when the display resolution is still 2160p? Which won't work as there's no such thing as 4K 3D.

I have a workaround now, but I'd rather this was investigated, and fixed.

Just to recap, I have an LG 55UH850V 4K HDR 3D LED TV, with the latest firmware from LG.

Thx

Micro666

Hi,

This is still a problem for me, but...thx to another member on a different thread I've found a workaround. There's still an issue that exists on the Xbox One X that needs attention and resolution, but at least there is a workaround.

So to recap, playing 3D BluRay discs on the Xbox One X causes the TV to show a loss of signal, like the Xbox One X is no longer outputting an HDMI signal. Very occasionally if I hard reboot the console with the disc still inside and then immediately
play the disc on boot, it works, and the disc plays in 3D, but most of the time not. 3D BluRays plays on the same TV with my One S connected no problem for me, so the issue seems to be with the One X only.

Now for the workaround, which will hopefully lead to the engineers finding and resolving the root cause of the problem also. If I set my Xbox One X, in the Display settings, to 1080p output (I still have the "Allow 4K" and "Allow HDR" checkboxes checked) the
TV switches from 4K 2160p to 1080p display mode as expected. When the Xbox One X is set to 1080p resolution all 3D BluRay discs that I have tried play in 3D first time, without problem. Switching the Xbox One X back to 4K 2160p output, the TV switches back
to 2160p as expected. However now when I try to play 3D BluRay discs, the same issue is back, in that as soon as the Xbox One X tries to set the TV to 3D Move, I get a loss of HDMI signal?

I've no idea is this is an issue specific to the combination of the Xbox one X and LG 3D TV's (as others who are reporting the problem also seem to have LG 3D TV's). Maybe the LG 3D TV's don't like to be switch from 4K to 1080p 3D mode? Or is the
Xbox One X doing something silly, like trying to set 3D mode on the TV, when the display resolution is still 2160p? Which won't work as there's no such thing as 4K 3D.

I have a workaround now, but I'd rather this was investigated, and fixed.

Just to recap, I have an LG 55UH850V 4K HDR 3D LED TV, with the latest firmware from LG.

Thx

CGilb

I have something very similar where if I “Restart Console” on the X, I lose the video signal and I have to turn off and back on the TV. I’m on a 2012 Samsung TV with a newer Denon receiver acting as the middle-man

TomaToMcNuggets

Unless it’s a problem with TV problems itself, your TV may not just be suited to full 4K HDR. I know from experience i bought a Sony Bravia 4K TV to go with my Xbox One X when i first bought it and i had this exact issue.

Issue with Xbox One X - TV problem?