Issue with Xbox One Cable Box Connection

After one day of having the xbox one hooked up to get the cable box hdmi signal from my Yamaha RX-V665 receiver, the cable box seemed to be overheating (presumably from Xbox pulling video constantly / polling the tv guide). The issues seen are the xbox displays
"We lost your TV signal, make sure your cable or satellite box is on and plugged in to the xbox" randomly while watching TV, at which time the display on the cable box shows "DUI (download user interface) as if it has just been restarted. Tested using through
receiver and directly connected to cable box with the same results, TV freezes and signal is lost often within moments randomly. Immediately after having the issue I can hook the cable box up directly to the TV at which time the TV signal works flawlessly.
Therefore the issue has to do with how the xbox one is utilizing the HDMI signal to and from the cable box. The cable box has never exhibited these issues before and doesn't have them when not connected to the xbox.

The cable out of the BOX is only one of two required HDMI connection, though. There should be an HDMI connecting the XBOX One to the Cable Box (I used the included cable for this) and an HDMI connecting the XBOX to the Television (I used my existing HDMI
connecting TV to Cable for this).

I am going to try buying the highest quality HDMI cable I can find from Best Buy and will see if it makes any difference. It would also be a good idea if someone has a second TV they can connect and measure if the problem persists. If neither of these
things fixes the issue I think it's time for an exchange.

Hi CydonianKnight1,

Have you contact your cable provider and asked them how your cable box connects to their servers?

Most companies are now transitioning to completely digital TV and those cable boxes remotely connect to the providers servers without needing to be plugged into your router. When you plug the cable box into the router if it doesn't need to be, interference
may occur or essentially blocking the connectivity of the Xbox One to your router.

If you have this new box connected the same way you had your old box set up, then I believe the new box has something to do with blocking the Xbox One connectivity and I don't think basic console troubleshooting will help with this situation since it works
fine once you remove the cable box from the picture.

I suggest calling your cable provider and ask them how you should set up that box, but if they don't have the information for you then it's more than likely that cable box is not compatible for Xbox One.

I finally resolved my issues with the freeze last week before the patch, here is what I did:

Powered down Xbox

powered down cable box

removed power cords from both devices

unplugged the power strip from wall

plugged in power strip

plugged in cable box and turned on

made sure the connection from cable box to Xbox was completely connected and set square with no bends or angles in the hdmi cable

by now the cable box was fully loaded, plugged in Xbox

powered on Xbox

re-setup entire system

Since doing this, I have had only one pause that a complete shut down of the Xbox resolved

Hey guys!

I used to have this issue as well with my cable box connected to my Xbox One. Tried just about everything with no fix when I tried lowing the resolution on my cable box from 1080i to 720p and had no issues after doing this. You can give it a try to see
if it works.

@CouchL0CKd

Does the cable box work fine with no issues directly connected to your TV? More useful tips and troubleshooting for this issue can be found here:

support.xbox.com/.../poor-video-performance

Please let me know of the outcome!

Fibre