Issue with Xbox Live Gold Purchase

compre una gold con tarjeta de credito y no me la dieron pero a la tarjeta si se le desconto ¿alguin sabe por que?

[Translation - I bought a gold with a credit card and they did not give it to me but to the card if it was discounted, does anyone know why?]

:)

 

How to Renew your Xbox LIVE Gold Membership

Overview of Xbox LIVE Renewal

When your current Xbox LIVE Gold Membership is about to run out, you will get a renewal message on your screen.

• Month-to-month membership- Notification comes 15 days in advance
• 3 or 12 month membership- Notification comes 30 days in advance

Xbox LIVE membership can be renewed using a credit card, a debit card, or a Prepaid Gold Membership Card.

If your automatic membership renewal (auto renewal) is set to off, you can purchase a new subscription or use a prepaid membership card to renew your Xbox LIVE Gold Membership.

Renew with a payment option by purchasing a new membership:

Steps to Follow

1) Use your Xbox LIVE gamertag to sign in.

2) Under Settings, select Account.

3) Proceed to Your Memberships, and select the membership that you currently have (for example Xbox LIVE Gold)

4) Select Modify Membership and you will be presented with a list of renewal options. If you are on an Xbox LIVE Free Membership, you can choose to upgrade to Gold Membership.

5) Select a membership option, then Confirm Purchase.

Once you have confirmed your purchase, the following will happen:

• The payment option you are using will be charged immediately.
• The time subscription plan you have just purchased will be added to your remaining subscription time.
• Your Xbox LIVE Gold Membership will be activated and auto renewal turned on.

Take note:

If you use a credit card as your payment option, you cannot remove it on file until your current membership expires.

There is a procedure you can follow to add or change your Xbox LIVE payment option.

Renew with a prepaid membership card

It is possible to renew your Xbox LIVE membership using a Prepaid Microsoft Gold Membership Card. This card is available at retail locations.

If you choose to redeem a prepaid Xbox LIVE membership code, you will be added time to your existing Xbox LIVE membership, while your renewal settings will remain unchanged.

How to turn on auto renewal (for existing membership):

If you are already on Xbox LIVE Gold of Family Pack membership and you want to turn on auto renewal without purchasing new membership, you should contact Xbox Support.

How to Troubleshoot Xbox LIVE renewal:

If there are issues with your Xbox LIVE account, you might receive the following messages. The solutions are provided below:

• Error: Your credit card has been declined several times by our billing service.

This means that your credit card has expired, or the information on it has been changed. To solve this problem, there is a procedure you can follow to change payment option for Xbox LIVE membership.

• Error: 8015d080

In case you receive this error message, you need to contact Xbox Support.

 

gift card-xbox live gold

Hello PerkyTortoise80,

Thank you for bringing this issue to our attention. In the past, customers were not able to complete a purchase for Xbox Live Gold using the currency on their account. The customer would have to purchase an Xbox Live Gold prepaid code with the currency on
their account and redeem the code. Recently, this method of purchasing an Xbox Live Gold subscription has been changed. Customers are now able to complete a purchase for Xbox Live Gold by using the currency on their account. We hope this helps!

 

Hi bbonie,

Thanks for your post! If there are any issues with Xbox Live Gold not applying to an account, please use the
Contact Us portal to speak with an agent so we may fix this issue as soon as possible for you.

I hope this helps, thanks again.

 

You can talk to support to get a refund or get what you bought

 

Hello Bbonie!

Sorry to hear that you're dealing with this issue trying to purchase GOLD.

If it had charged you and you still have not been able to get on Xbox Live, it might be that you just need to redownload your account. I would first check your order history either in the Payments and Billing section of your account at
account.microsoft.com
or on the console by going to Settings>Account>Subscriptions
to make sure that it shows that you purchased the gold or you have a new subscription.

If it does show that you have gold and a subscription but the console is still not letting you get online, then I would suggest removing your account and then redownloading it following the steps here on

How to add or remove a Microsoft account on Xbox One.

Give those steps a shot, and let us know how that helped in resolving the issue.

Thanks for the read and have a great one!