Issue with Xbox App – Cancel File Check Process Causing Game Deletion

Hello mr_h8me, sorry to hear you're having trouble.

This sounds similar to the way the Xbox console is set up where if you cancel an update then the system thinks you no longer want to play the game and removes it to save space for you. There's not much more information we'd have here as this is an open forum.

However, what I can suggest would be to head here https://www.reddit.com/r/xboxinsiders/wiki/ideas/ to post a suggestion about this or upvote a previous one so the devs can see it.

I wouldn't advise turning your Xbox off while in the process of downloading a update,could cause some problems,have you checked your HD for corrupt files,which would need deleting,also clear cache,wouldn't hurt to check your line speed,may be a issue with
your ISP

Hello Alan M, My name is David. I am an independent advisor, happy to help you today.

I understand your frustration. It's really annoying when games are automatically deleted, especially when you don't have an unlimited internet connection.

Based on the information I found, there are several reasons why your Xbox could be automatically deleting games.
Some of the possible causes are:

Corrupted game files: If a game's files are corrupted, the Xbox may delete the game to protect the rest of the system.
Faulty Updates: If a game or operating system update contains bugs, it could cause games to be deleted.
Conflicts with other software: If you have other software on your Xbox that conflicts with your games, it could result in games being deleted.

Here are some additional steps you could try:

Make sure the Xbox app is updated: You can check for updates in the Microsoft Store app on your PC.
Run the Windows troubleshooter for apps and games: You can find it in the Settings app under Update & security > Troubleshoot > additional troubleshooters.

Scan your PC for malware using a reputable antivirus program: Malware can interfere with the Xbox app and cause games to be deleted or corrupted.

Uninstall and reinstall the Xbox app: This will remove any corrupted or outdated files that may be causing the problem.

Best regards.

Hi,

If you encounter issues launching a game on Windows 10, this may due to the game not properly installed. For us to determine the root cause of this issue, kindly answer the following questions:

• Have you tried launching other games to check if the same thing occurs?
• Are you trying to play the game online or offline?

In the meantime, we recommend running the Windows apps troubleshooter provided on this

link. This can help resolve issues with games and apps downloaded from the Windows Store.

We also suggest deleting temporary files. Usually, temporary files are automatically deleted when you exit a game or a program. However, the system won't delete the temporary files when you restart your computer without exiting an active Windows session.
These files may cause issues launching games on Windows 10. Refer to the following steps on how to delete temporary files:

1. Go to Settings.
2. Select System.
3. Select Storage.
4. Select This PC.
5. Click Temporary files.
6. Select Temporary files and click Remove files.
7. Restart your device so that the changes can take effect. Launch the game and check if you'll encounter the same issue.

Hi EvilOrangutan7! My name is Ricardo an independent advisor ready to help you with this situation!

If you have any installation of the application in process, cancel, restore keeping games and apps, please be sure that you know your account email and password:

Press the Xbox button to open the guide.

Select Profile & system > Settings > System > Console info.

Select Reset console.

On the Reset your console screen, you'll see three option use this one, be sure you remember the email and password of you're accounts:

Reset and keep my games & apps. Use this option as your primary choice when troubleshooting. It will reset the OS and delete all potentially corrupted data without deleting your games or apps. In some cases, if a corrupt game file is causing the issue you're troubleshooting, you may have to choose Reset and remove everything, but you should always start with Reset and keep my games & apps