Issue with Sea if Thieves purchase

JML413 · Jul 21, 2023

I pre ordered sea of thieves back in March 2018 more specifically 03/03/2018. I only have an invoice for a “SoT CCU 01” on that date and I’ve been able to play since day one recently I’ve noticed it has been removed from my owned games and I can’t play unless I have game pass. I know I own this game and have the order history yet I can no longer play it. I am soo confused.

:)

Airiak

Sea of thieves requires gold and game pass, unless you purchase sea of thieves, then you only need gold.

choppyseize

I would remove your profile from the other PC and add it onto the new one so it's registered as your new primary computer. You need to use the same account that purchased the game too.

Tormaz

Hello!

I would verify to make sure you're logged into the Xbox App and the Microsoft store on that computer, with the account that the game was purchased on.

LegendDolby1986

sounds like the key you purchased might of already been used you may need to contact the issuer

Janet_C

Hello!

I'm a Independent Advisor. I will be glad to help you.

Verify that the game purchase appears with the status "Completed" in your order history.

https://account.microsoft.com/billing/orders

Verify that the game purchase appears with the status "Completed" in your order history.

https://account.microsoft.com/billing/orders

If so, make sure you are using the correct account in the Microsoft Store, the Xbox app and the Xbox Console Companion app.

Best regards.

Issue with Sea if Thieves purchase