Issue with redeeming my points

Addy Waddy · May 10, 2025

I had an issue with redeeming my points, it either says that my account is suspended or that the order cannot be completed. I tried to contact the support, but I still didn't get my issue solved. I think so far it's been more than a week. I checked all the stuff they told me to check, the billing address, etc. Everything is fine, the only thing I changed wa my full name, but I don't even know if that was the case, but I did it just in case. Do you have any advice on that?

:)

Alvaro A-

Hi Addy,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you're having issues with redeeming your points. You are referring to your Microsoft rewards points, correct?

You mentioned that you contacted support. Did you reach out to Xbox or Microsoft support?

If yes, allow me to redirect you to the proper channel. Please submit a support ticket to Microsoft Rewards Support and a member of the support team will contact you within 24 hours.

Kindly use this link:

https://go.microsoft.com/fwlink/?linkid=2238907

To make sure that you can receive a reply from the support group, please add the "microsoft.com" domain to your e-mail "safe list.” If you do not receive a response in your email inbox within 24 hours, please check your "bulk mail" or "junk mail" folders.

Please note that in this public community forum, we are players and Microsoft users like you trying to help and guide other people. This means that we do not have access to other accounts or access to other users' information.

Regards,

Alvaro

Swift Oldboy

If you are trying to redeem the Microsoft Rewards points, try logging completely out of your profile and closing the page, clear the cache in your history and signing back in. Then try to redeem, if that doesnt work you'll have to contact Microsoft Rewards
Support.

BakyOsijekHr

Dear sir, please check if those points are from bought gift card. If those are different region then yours they can't be redemed. Please let us know more. Wish you the best of luck... And off course, thank you for coming to us.

luissolid

Hello welcome to the forum!

Just to be sure, you wan to redeem what type of points?

Regards!

Smwutches

You would need to contact Microsoft Rewards support for assistance.

Issue with redeeming my points