Issue with recovering my password for my gamer profile

Discus and support Issue with recovering my password for my gamer profile in XBoX on Consoles to solve the problem; Recently I’ve decided to sell my xbox 360 and buy the new Xbox one, but I haven’t played my old Xbox in a few years and I want to recover my gamer... Discussion in 'XBoX on Consoles' started by SonsyTurnip7079, Jan 16, 2018.

  1. SonsyTurnip7079
    SonsyTurnip7079 Guest

    Issue with recovering my password for my gamer profile


    Recently I’ve decided to sell my xbox 360 and buy the new Xbox one, but I haven’t played my old Xbox in a few years and I want to recover my gamer profile. I have the email address, but just can’t remember the password. I made the account with my friend and
    used his information to create the account, but I don’t know any of the personal information we used. When I use the link Microsoft has to reset the passwords, it allows me to send the password recover to a current email address I use now, but because I’ve
    been putting in the wrong personal information for my account, the emails I receive say it is unable to verify my ownership using the information that I provided. Is there anyway to recover or reset a password if you only know the email address and none of
    the personal information? Just would like to use my main gamer profile when I get the Xbox one, but of there’s no way, I guess I’ll just create a new one when I get the Xbox one.

    :)
     
    SonsyTurnip7079, Jan 16, 2018
    #1
  2. yorkshire rose
    yorkshire rose Guest
    Gamer profile issue

    I have a major issue with my gamer tag, it looks like it has privacy settings of a child. Wont let me play online :-( . Anybody got any solutions, at my wits end
     
    yorkshire rose, Jan 16, 2018
    #2
  3. TayWax
    TayWax Guest
    Gamer profile issue

    There is a privacy setting within your profile I believe.
     
    TayWax, Jan 16, 2018
    #3
  4. steeledwand7664
    steeledwand7664 Guest

    Issue with recovering my password for my gamer profile

    If you have not sold your xbox 360 yet and have received the email saying you have not provided them with enough information you can contact xbox support by going to support.xbox.com/contact-us and have them do a forgot password escalation which they will
    then fill out a form with some information off the email that you got saying you didnt provide enough info and some information about the account and console that it was on previously. That escalation form will then be sent up to the escalations team who will
    look at it and if that information is enough then they will email you with a link to reset your password.

    If you dont have the 360 still you will then have to either continue to fill the form out with info you can remember and hope to get enough correct or start a new account.
     
    steeledwand7664, Jan 16, 2018
    #4
  5. steeledwand7664 Win User

    Issue with recovering my password for my gamer profile

    If you have not sold your xbox 360 yet and have received the email saying you have not provided them with enough information you can contact xbox support by going to support.xbox.com/contact-us and have them do a forgot password escalation which they will
    then fill out a form with some information off the email that you got saying you didnt provide enough info and some information about the account and console that it was on previously. That escalation form will then be sent up to the escalations team who will
    look at it and if that information is enough then they will email you with a link to reset your password.

    If you dont have the 360 still you will then have to either continue to fill the form out with info you can remember and hope to get enough correct or start a new account.
  6. ngocphi Win User

    Family Pack----one member says "free" membership and that profile isn't able to play---Help Please!

    Are you sure you are on a family plan? First if you know the login an password delete the profile only and recover the gamer tag

    Or clear system cache

    Goto my xbox and accounts does it say family plan
  7. Skanker irl Win User

    Problem with recovering my gamer profile

    It's back up for me. Try it now.
  8. Mad Cow Dizease Win User

    Problem with recovering my gamer profile

    Take a look at the Xbox Live Service Status page:
    support.xbox.com/.../xbox-live-status

    XBOX LIVE Service

    Users may experience difficulties with the following services:

    Signing into Xbox LIVE from an Xbox console

    Signing into Xbox LIVE from Xbox.com

    We are aware of the problem and are working to resolve the issue. We apologize for any inconvenience this may cause and thank you for your patience
    When the Xbox Live Service Status is "Up and Running" again, you should be able to download your profile.
    Keep an eye on the page, the Xbox Live team is working on it now.
  9. Unicron Social Win User

    Linking my new Xbox to my game tag

    You will need to recover your gamertag on the new xbox.

    support.xbox.com/.../gamer-profile

    -If you’re signed into Xbox LIVE with another gamertag, press the Guide button, and then press X on your controller to sign out.

    -Press the Guide button again, and select Recover Gamertag.

    -Select Recover Gamertag again.

    -Enter your Windows Live ID and password for the gamer profile that you want to recover.

    -Follow the on-screen directions.
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Issue with recovering my password for my gamer profile

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