Issue with Privacy and Content Settings - At My Wit's End

Hi there! This is Ronnie, an independent adviser.

Nice to meet you and I hope you are having a great day!

I understand you need help on your privacy settings problem.

I believe the issue here is with the account itself.

Please check if the account is a child account by checking the DOB through your profile:

https://account.microsoft.com/profile

If it is below 21 years old, you might need to change it if it was set up incorrectly.

But first, you must remove the account under the family by logging in to your wife's account to the family settings page:

https://account.microsoft.com/family

Once removed, you may now be able to change the DOB to the correct one then you can access the privacy settings again and just toggle to not allow then allow then wait for within a few hours to have the profile updated and try the game again.

Hope that helps!

Hey CMH, you can double check that content setting by logging into Xbox.com, then going to My Account > Privacy and Online Settings. 'Member content' should be listed at the end of the page, second to last. As for re-downloading your profile, you can
do so simply by selecting 'download profile' in the sign-in menu. Please let me know if this helps!

Hello,

Well, if your account was hacked as you say you don't have it in your own possession anymore, you will need to contact phone support and have them start an unauthorized claim ticket on your behalf. They will ask you a whole slew of questions in regards to the
gamertag, your console (serial number, console id), along with the date this occurred and a lot of other things that well, only the original account owner would know. An address now a days isn't just that simple to retrieve an account and a lot more information
is required than just that.

To contact phone support to start an unauthorized claim ticket, please click this link
here.

As far as your issue with your Outlook account, you have to understand that a Microsoft Account has many different services tied to it and it's a completely different department than Xbox LIVE. Anything to do with a Microsoft Account or questions in regards
to one needs to be asked here
or by filling out that account recovery form which you've already done.

There's really nothing more we would personally be able to do for you in regards to this matter as it seems to be a Microsoft Account issue, and the hacking of the gamertag seems to an issue that customer service needs to fill out that claim ticket for on your
behalf.

UPDATE: After a little bit of searching around, I have discovered that there is an adult account linked to mine, but it isn't an account which I am familiar of. Is there a way to remove the link between the adult account and mine without accessing the adult
account?

I am in the USA - Sorry for the delay - was on semi-vacation

Can see everything except Beacon and Bio at this time.