Issue with owning PUBG

Discus and support Issue with owning PUBG in XBoX Games and Apps to solve the problem; I own an Xbox one X console and I got the game for free with the console, I have played the game previously on this account but decided not to play it... Discussion in 'XBoX Games and Apps' started by SlyStearnsy, Aug 21, 2018.

  1. SlyStearnsy
    SlyStearnsy Guest

    Issue with owning PUBG


    I own an Xbox one X console and I got the game for free with the console, I have played the game previously on this account but decided not to play it for a couple months. The other day, I decided to retry it and upon attempting to load the game, it game
    me an error stating “The User who own some this game must launch it” or something along those lines. This Xbox is my home xbox on account. I tried uninstalling the game to reinstall it only to find I apparently don’t own the game and can’t reinstall it.

    :)
     
    SlyStearnsy, Aug 21, 2018
    #1
  2. Anonymous31
    Anonymous31 Guest
    Problem with PUBG and Assassin

    Hi, did you fix this? I have the same issue with pubg. it says "could not connect".
     
    Anonymous31, Aug 21, 2018
    #2
  3. musonic dude
    musonic dude Guest
    Pubg connection issue

    Call Xbox Support and they will help.

    I did that and now everything works
     
    musonic dude, Aug 21, 2018
    #3
  4. WPAK
    WPAK Guest

    Issue with owning PUBG

    Hi there,

    be sure to use the account that was used to Redeem the code for the game. If the game comes with a bundle it will also be a prepaid code which has to be redeemed, after redeeming it is attached to the account used.

    If you are 100% sure you are using the correct account that was used to redeem the code then please check
    http://account.microsoft.com at the transactions, it should show the transaction for the redeeming.

    If it's not showing then it's best to contact Xbox Support via Phone or Microsoft Support Chat at
    Contact Us | Xbox Support
     
    WPAK, Aug 21, 2018
    #4
  5. WPAK Win User

    Issue with owning PUBG

    Hi there,

    be sure to use the account that was used to Redeem the code for the game. If the game comes with a bundle it will also be a prepaid code which has to be redeemed, after redeeming it is attached to the account used.

    If you are 100% sure you are using the correct account that was used to redeem the code then please check
    http://account.microsoft.com at the transactions, it should show the transaction for the redeeming.

    If it's not showing then it's best to contact Xbox Support via Phone or Microsoft Support Chat at
    http://support.xbox.com/contact-us
  6. RetroZoon Win User

    purchased wrong item from Microsoft store

    Had the same issue with a pubg pack.
  7. XBF Leslie D Win User

    PUBG STATS LOST

    Hi DG Bounty,

    Thanks for reaching out to the forums today! I'm sorry to hear about the stat issue. Is this something that only happened with PUBG? If so, to answer your question above I would suggest for you to try to get in touch with PUBG Support. As it is an in-game
    related issue.

    Here's PUBG Support twitter:https://twitter.com/PUBG_Support

    Official @PUBGservice status updates for PC/Xbox/ Support articles and customer support
    can be found at http://pubg.com/support
  8. InCaudaVenenum Win User

    Xbox one x headset audio cracking and cutting out wireless and wired in only happening in the headset

    Just to be clear, are you only having these audio issues in PUBG?
  9. Its FearTheBear Win User

    Pubg connection issue

    Good news! this should be all fixed up, but let us know if its still giving you problems! D:
Thema:

Issue with owning PUBG

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