issue with my vip vault purchase.

Discus and support issue with my vip vault purchase. in XBoX Rewards & Social to solve the problem; I tried to spend a 1000 of my vip gems to purchase planet of the apes + bonus, clicked on it,entered my name my email address then clicked submit then... Discussion in 'XBoX Rewards & Social' started by Titanium Rogue, Mar 31, 2018.

  1. Titanium Rogue
    Titanium Rogue Guest

    issue with my vip vault purchase.


    I tried to spend a 1000 of my vip gems to purchase planet of the apes + bonus, clicked on it,entered my name my email address then clicked submit then all I got was HMMM Something went wrong. and directed me to the forums for help. so please help me sort
    this out.

    :)
     
    Titanium Rogue, Mar 31, 2018
    #1
  2. Andros635
    Andros635 Guest
    Vip vault issue

    Still have not received it. Why did they ask for an email address when they could just send it to the one associated with my account? Which is the one I gave them. And why nat just send it to me over Xbox live?
     
    Andros635, Mar 31, 2018
    #2
  3. XBLRewards8
    XBLRewards8 Guest
    Vip vault issue

    Hello Andros635,

    Our prize team has informed us that this win email was re-sent last week. Can you confirm receiving this prize in your email? We have also had reports of these win emails being automatically sent to user's junk mail folders.
     
    XBLRewards8, Mar 31, 2018
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    issue with my vip vault purchase.

    Hello Titanium Rogue,

    Apologies for the inconvenience. We are investigating an issue with this prize. While we work on this issue, we have disabled this prize. Once we have resolved the issue, you should see this prize again and be able to claim it at that time.
     
    XBLRewards8, Apr 2, 2018
    #4
  5. XBLRewards8 Win User

    issue with my vip vault purchase.

    Hello Titanium Rogue,

    Apologies for the inconvenience. We are investigating an issue with this prize. While we work on this issue, we have disabled this prize. Once we have resolved the issue, you should see this prize again and be able to claim it at that time.
  6. XBLRewards8 Win User

    issue with my VIP VAULT PURCHASE (For the FIFTH Time!)

    Hello Titanium Rogue,

    As mentioned in your previous post (https://forums.xbox.com/en-US/thread/e2734b35-da93-4640-9bf1-d00bd9b6fd6f), there was a temporary issue with this prize that caused
    us to disable it. When this issue was resolved, the prize was restored to the Vault page. We see that you did not redeem this prize, and we do not see that you spent any Gems on this prize. Since you did not purchase this prize, you did not receive a copy.
  7. Smwutches Win User

    issue with my VIP VAULT PURCHASE (FOR The FIFTH Time !)

    For help with the rewards program, you will need to post in the Xbox Rewards Questions support forum.
  8. Andros635 Win User

    Vip vault issue

    Still have not received it. Why did they ask for an email address when they could just send it to the one associated with my account? Which is the one I gave them. And why nat just send it to me over Xbox live?
  9. XBLRewards8 Win User

    Vip vault issue

    Hello Andros635,

    Since these prizes are sent from a separate team, they must be sent via e-mail. They did not ask for an email address, as they have the email you have on file. They re-sent the email to that address, which you claim has still not appeared. We have been able
    to obtain the token manually, and will send it to you via private message.
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issue with my vip vault purchase.

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